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Description
Guestara is an AI-powered guest management platform that layers on top of a hotel's existing property management system rather than replacing it, connecting to PMS, channel managers, and payment gateways so properties add a modern guest experience without changing their core stack.
The platform unifies the guest journey in one system: AI-powered ID scanning for contactless check-in in about 30 seconds, a 24/7 AI chatbot trained on each property's data with smart escalation, and a unified inbox across WhatsApp, email, SMS, and social. It also handles AI-driven upselling, in-room dining and F&B ordering, integrated payments, automated review collection, and keyless entry across 50+ smart lock brands.
It integrates with Cloudbeds, Oracle OPERA, Mews, Apaleo, Hotelogix, eZee, Beds24, SiteMinder, Guesty, Hostaway, Stripe, and Razorpay. Built for independent hotels, resorts, hostels, short-term rentals, and growing hotel groups, with onboarding in about a week.
Description
Rigo Hotel Suite offers a comprehensive Property Management System (PMS) designed for hotels, delivered as a Software as a Service (SAAS) that can be swiftly implemented with minimal ownership costs. There’s no need for upfront software purchases; instead, users can access the continually updated platform from the secure cloud for a modest monthly subscription. This web-based system operates seamlessly in any standard browser, eliminating the need for software installation. It allows you to manage and attend to guests through a unified FrontDesk Calendar View, accessible from either the hotel or a central city office. The platform facilitates guest information management, including tracking repeat visitors, storing identification documents, and noting individual guest preferences. Additionally, it enables the creation of holiday packages tailored for various guest categories, along with monitoring their costs and profit margins. Users can efficiently oversee guest charges and fees through the Bill Master, which categorizes billing based on agency packages, individual guests, and extra services. Invoices can be generated from the Bill Master with a simple click, while agency payments and statements can be tracked effectively. The system is IRD approved for billing, and it also provides tools to monitor purchases, stock levels, reorder thresholds, cost of sales, and overall sales revenue, ensuring comprehensive financial oversight for hotel operations. This robust suite of features positions Rigo Hotel Suite as an essential tool for modern hotel management.
API Access
Has API
No
API Access
Has API
No
Integrations
Beds24
Yes
Cashfree Payments
Yes
Cloudbeds
Yes
Gmail
Yes
Hotelogix
Yes
Instagram
Yes
LINE
Yes
Mews
Yes
Microsoft Outlook
Yes
Paytm
Yes
Integrations
Beds24
No
Cashfree Payments
No
Cloudbeds
No
Gmail
No
Hotelogix
No
Instagram
No
LINE
No
Mews
No
Microsoft Outlook
No
Paytm
No
Pricing Details
$99/month
Priced per room, per month, billed monthly, with lower per-room rates on quarterly and yearly prepayment. Power starts at $2.5/room/month ($99/month minimum), Premium at $4.5/room/month ($189/month minimum). Enterprise is custom-quoted from a $349/month minimum and includes bespoke integrations, a white-labeled app, and a dedicated account manager. Short-term rental pricing differs. Optional add-ons available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Guestara
Founded
2024
Country
India
Website
www.guestara.com
Vendor Details
Company Name
Rigo
Founded
2009
Country
Nepal
Website
rigonepal.com/hotel.html
Product Features
Hospitality Property Management
Built-in Accounting
No
CRM
No
Catering
No
Employee Management
No
Extended Stay
No
Front Office Management
No
GDS / OTA Integration
No
Group Management
No
Guest Experience (GEM)
No
Housekeeping Management
No
Loyalty Program
No
Maintenance Management
No
Marketing Automation
No
Marketing Management
No
Multi-Property
No
Online Booking
No
Point of Sale (POS)
No
Reservations Management
No
Reviews Management
No
Single Property
No
Vacation Rental
No
Product Features
Hospitality Property Management
Built-in Accounting
No
CRM
No
Catering
No
Employee Management
No
Extended Stay
No
Front Office Management
No
GDS / OTA Integration
No
Group Management
No
Guest Experience (GEM)
No
Housekeeping Management
No
Loyalty Program
No
Maintenance Management
No
Marketing Automation
No
Marketing Management
No
Multi-Property
No
Online Booking
No
Point of Sale (POS)
No
Reservations Management
No
Reviews Management
No
Single Property
No
Vacation Rental
No
Restaurant Management
Billing & Invoicing
No
Built-in Accounting
No
Employee Management
No
Food Costing
No
Inventory Management
No
Kitchen Management
No
Menu Management
No
Payroll Management
No
Point of Sale (POS)
No
Reporting/Analytics
No
Reservations Management
No
Sales Tracking
No
Table Management
No
Wait List Management
No
Waitstaff Management
No
