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Description
Enhance the experiences of your guests significantly by utilizing GuestXM from Black Box Intelligence, the pioneering customer experience management solution designed specifically for the restaurant sector. By focusing on listening attentively and thoroughly analyzing feedback, you can extract actionable insights that will elevate your brand's reputation management within a unified platform. This system allows you to oversee your online business profiles, monitor customer sentiments, and effectively engage with guests at optimal moments with tailored responses. Gain a holistic understanding of your frontline workforce to improve hiring practices, foster motivation, and retain personnel that aligns with your brand’s values. Additionally, acquire a comprehensive perspective on guest perceptions and emotions through meticulous listening across various channels. With full control over your operations and guest experiences, you can identify successes, address challenges, and cultivate a data-driven culture of responsiveness. Moreover, by monitoring sales, traffic, employee performance, and guest feedback, you can ensure that your brand thrives in its respective market segment. This strategic approach not only enhances guest satisfaction but also strengthens overall business performance.
Description
SynergySuite is a powerful, yet simple-to-use restaurant management system that helps multi-unit restaurants streamline operations and increase profitability. SynergySuite gives you all the tools and insights you need to manage the back of the house.
SynergySuite's mobile first software helps global brands save up to 2-8% on food costs and labor. You can choose what you need right now and add additional features as you need them. SynergySuite allows you to manage inventory, purchasing and recipe costs, food safety, scheduling, cash management, business intelligence, and human resources.
API Access
Has API
No
API Access
Has API
Yes
Integrations
ADP Workforce Now
No
Access Care Planning
No
Aloha Cloud by NCR Voyix
No
Aloha Essentials by NCR Voyix
No
BrightPay
No
CBS
No
Clover
No
Eddy
No
Heartland Payment Processing
No
Lightspeed Restaurant
No
Integrations
ADP Workforce Now
Yes
Access Care Planning
Yes
Aloha Cloud by NCR Voyix
Yes
Aloha Essentials by NCR Voyix
Yes
BrightPay
Yes
CBS
Yes
Clover
Yes
Eddy
Yes
Heartland Payment Processing
Yes
Lightspeed Restaurant
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$75/month
Prices listed below are per month, per location. SynergySuite offers discounts based on number of locations and number of modules used.
Inventory - $75
Purchasing - $75
Operations - $20
Time and attendance - $75
Food safety - $50
Reporting - $75
Cash management - $75
HR & Staffing - $75
Inventory - $75
Purchasing - $75
Operations - $20
Time and attendance - $75
Food safety - $50
Reporting - $75
Cash management - $75
HR & Staffing - $75
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
GuestXM
Country
United States
Website
guestxm.com
Vendor Details
Company Name
SynergySuite
Founded
2011
Country
United States
Website
www.synergysuite.com
Product Features
Product Features
Food Service Management
Costing
Yes
For Cafeterias
Yes
For Healthcare Facilities
Yes
Free / Reduced Meals
No
Inventory Management
Yes
Menu Planning
Yes
Nutritional Analysis
No
Online Payments / Funding
No
Point of Sale (POS)
No
Purchasing
Yes
Recipe Management
Yes
Schools
No
Tray Tracking
No
Food Traceability
CRM
No
Order Management
Yes
Product Lifecycle Management
No
Production Management
Yes
Quality Control
Yes
Recall Management
No
Recipe Management
Yes
Traceability
No
Traceback & Traceforward
No
Inventory Management
Alerts/Notifications
Yes
Barcoding / RFID
No
Forecasting
Yes
Inventory Optimization
Yes
Kitting
No
Manufacturing Inventory Management
Yes
Mobile Access
Yes
Multi-Channel Management
Yes
Product Identification
Yes
Reorder Management
Yes
Reporting/Analytics
Yes
Retail Inventory Management
Yes
Supplier Management
Yes
Warehouse Management
No
Purchasing
Catalog Management
Yes
Compliance Management
Yes
Contract Management
Yes
Inventory Management
Yes
Invoice Processing
Yes
PunchOut
Yes
Purchase Order Management
Yes
Requisitions & Approvals
Yes
Sourcing Management
No
Spend Management
Yes
Supplier Management
Yes
Restaurant Management
Billing & Invoicing
Yes
Built-in Accounting
Yes
Employee Management
Yes
Food Costing
Yes
Inventory Management
Yes
Kitchen Management
Yes
Menu Management
Yes
Payroll Management
Yes
Point of Sale (POS)
No
Reporting/Analytics
Yes
Reservations Management
No
Sales Tracking
Yes
Table Management
No
Wait List Management
No
Waitstaff Management
Yes