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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance the experiences of your guests significantly by utilizing GuestXM from Black Box Intelligence, the pioneering customer experience management solution designed specifically for the restaurant sector. By focusing on listening attentively and thoroughly analyzing feedback, you can extract actionable insights that will elevate your brand's reputation management within a unified platform. This system allows you to oversee your online business profiles, monitor customer sentiments, and effectively engage with guests at optimal moments with tailored responses. Gain a holistic understanding of your frontline workforce to improve hiring practices, foster motivation, and retain personnel that aligns with your brand’s values. Additionally, acquire a comprehensive perspective on guest perceptions and emotions through meticulous listening across various channels. With full control over your operations and guest experiences, you can identify successes, address challenges, and cultivate a data-driven culture of responsiveness. Moreover, by monitoring sales, traffic, employee performance, and guest feedback, you can ensure that your brand thrives in its respective market segment. This strategic approach not only enhances guest satisfaction but also strengthens overall business performance.

Description

Engaged employees contribute to happier guests, and our cashless tipping application is a vital element of a comprehensive set of hospitality workforce solutions aimed at attracting, empowering, and retaining exceptional talent. These tools are specifically crafted to enhance your team's efficiency while fostering a culture of loyalty and commitment. With integrated referral programs and appealing rewards for team members, you can effectively recruit and maintain outstanding employees. Provide your staff with robust, user-friendly tools that enable them to accomplish more in a shorter timeframe. By utilizing these resources, you demonstrate your investment in their wellbeing and align with their aspirations, all while allowing for a swift launch without the hassle of intricate setup processes. Our offerings are driven by innovation and collaboration, featuring built-in financial tools and sophisticated analytics, as well as continuous support from industry professionals. We leverage real guest tipping data to analyze tipping trends, underscoring our understanding that motivated employees lead to satisfied guests. In essence, our suite of hospitality workforce solutions, which includes a seamless cashless tipping experience for guests, is meticulously designed to ensure the retention of top-tier talent while enhancing overall operational success.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AnyChart No 
Positron No 

Integrations

AnyChart Yes 
Positron Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

GuestXM

Country

United States

Website

guestxm.com

Vendor Details

Company Name

Shiny

Website

www.stayshiny.co

Alternatives

Alternatives

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