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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance the experiences of your guests significantly by utilizing GuestXM from Black Box Intelligence, the pioneering customer experience management solution designed specifically for the restaurant sector. By focusing on listening attentively and thoroughly analyzing feedback, you can extract actionable insights that will elevate your brand's reputation management within a unified platform. This system allows you to oversee your online business profiles, monitor customer sentiments, and effectively engage with guests at optimal moments with tailored responses. Gain a holistic understanding of your frontline workforce to improve hiring practices, foster motivation, and retain personnel that aligns with your brand’s values. Additionally, acquire a comprehensive perspective on guest perceptions and emotions through meticulous listening across various channels. With full control over your operations and guest experiences, you can identify successes, address challenges, and cultivate a data-driven culture of responsiveness. Moreover, by monitoring sales, traffic, employee performance, and guest feedback, you can ensure that your brand thrives in its respective market segment. This strategic approach not only enhances guest satisfaction but also strengthens overall business performance.

Description

From managing invoices to gaining valuable insights, we eliminate the frustration that often accompanies restaurant operations. As operators ourselves, we developed the restaurant management solution that we had long sought but could never locate. Whether you run multiple locations or operate independently, MarginEdge automates the cumbersome tasks, links your systems, and significantly simplifies essential tasks such as inventory management, cost tracking, ordering, and recipe creation. With our app, simply snap pictures of your invoices, receipts, or bills, and we extract all the line item information for you. Our solution enhances the intelligence of your systems. You may already have a POS and an accounting system, but they need to communicate effectively! Say farewell to spreadsheets and clipboards for good. Enjoy improved insights, greater control, and saved time across all your locations. You can concentrate on serving great dishes instead of crunching numbers. While spreadsheets lack knowledge of your ingredient costs, MarginEdge is equipped to handle that. Design recipes using a tool specifically crafted for recipe creation. If you only realize you’ve exceeded your budget when it’s too late, then you've already missed the opportunity to adjust. By using MarginEdge, you can stay informed and make decisions proactively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CAKE POS No 
Clover No 
GoTab POS No 
Lavu No 
Lightspeed Restaurant No 
Microsoft Dynamics GP No 
Ordyx No 
QuickBooks Online No 
Restaurant365 No 
Revel Systems No 
Rezku Point of Sale No 
Sage Accounting No 
SpotOn No 
Square POS No 
TouchBistro No 
Xero No 
talech No 

Integrations

CAKE POS Yes 
Clover Yes 
GoTab POS Yes 
Lavu Yes 
Lightspeed Restaurant Yes 
Microsoft Dynamics GP Yes 
Ordyx Yes 
QuickBooks Online Yes 
Restaurant365 Yes 
Revel Systems Yes 
Rezku Point of Sale Yes 
Sage Accounting Yes 
SpotOn Yes 
Square POS Yes 
TouchBistro Yes 
Xero Yes 
talech Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

GuestXM

Country

United States

Website

guestxm.com

Vendor Details

Company Name

MarginEdge

Founded

2014

Country

United States

Website

www.marginedge.com

Product Features

Food Service Management

Costing Yes 
For Cafeterias No 
For Healthcare Facilities No 
Free / Reduced Meals No 
Inventory Management Yes 
Menu Planning Yes 
Nutritional Analysis Yes 
Online Payments / Funding Yes 
Point of Sale (POS) No 
Purchasing Yes 
Recipe Management Yes 
Schools No 
Tray Tracking No 

Restaurant Management

Billing & Invoicing Yes 
Built-in Accounting Yes 
Employee Management Yes 
Food Costing Yes 
Inventory Management Yes 
Kitchen Management Yes 
Menu Management Yes 
Payroll Management Yes 
Point of Sale (POS) Yes 
Reporting/Analytics Yes 
Reservations Management No 
Sales Tracking Yes 
Table Management No 
Wait List Management No 
Waitstaff Management Yes 

Alternatives

Alternatives

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