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Description
Modern Hoteliers will find refreshingly simple reviews, guest engagement and a messaging solution.
Next Generation Reputation Management. You can influence your customer's booking decisions by using cutting-edge reputation management. Get new reviews, collect feedback and improve your online scores. Analyze reviews, display your best reviews on your website with the review widget, and respond automatically to your guests' reviews. Comprehensive Review Responses. You can stand out and inspire confidence in travelers by providing personalized, hand-crafted responses to their online reviews. Guest Messaging Platform. With SMS and WhatsApp, you can connect with your customers at every stage of their journey. Multi-channel communication platform that allows for personalized guest experiences, operational excellence, increased revenue, and a simple interface. Fully Automated Chatbot. AI-powered webchat increases direct bookings Travel shoppers who book through an OTA can save up to 60%
Description
Efficiently deliver timely, relevant, and tailored email marketing campaigns that grab the attention of your hotel guests. Rapidly announce all hotel promotions, discounts, special offers, and other one-time communications using our user-friendly solution. With our drag-and-drop email editor, you can effortlessly craft stunning, responsive emails for your hotel. Enhance every email with a personal touch through dynamic content, merge tags, segmentation, and automated triggers. Address both positive and negative hotel reviews swiftly and efficiently within the platform. Utilize the ticketing system to report service issues to the appropriate team or department. Evaluate your hotel's performance in comparison to competitors by analyzing online review rankings. Consolidate your hotel's social media accounts in one centralized location to monitor engagement, share updates, track insights, and much more. This comprehensive approach not only streamlines your communication efforts but also enhances guest relationships and drives overall satisfaction.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Booking.com
Yes
RMS Cloud
Yes
ASI PMS
Yes
BrightSide
No
Clock PMS+
Yes
Cloudbeds
Yes
FairPlanner
No
Google Business Profile
Yes
Mews
Yes
Mosaic by MethodWorx
No
Integrations
Booking.com
Yes
RMS Cloud
Yes
ASI PMS
No
BrightSide
Yes
Clock PMS+
No
Cloudbeds
No
FairPlanner
Yes
Google Business Profile
No
Mews
No
Mosaic by MethodWorx
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
GuestTouch
Country
United States
Website
www.guesttouch.com
Vendor Details
Company Name
Revinate
Founded
2009
Country
United States
Website
www.revinate.com
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Messaging
End-to-End Encryption (E2EE)
No
File Sharing
No
Groups / Channels
No
Payments
No
Search / Filter
No
Self-Destructing Messages
No
Stickers / GIFs
No
Threaded Discussion
No
Video Conferencing
No
Voice Calling
No
Reputation Management
Campaign Management
Yes
Gamification
Yes
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
No
Social Media Monitoring
No
White Label
No
Review Management
Campaign Management
Yes
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
Yes
Review Monitoring
Yes
Review Notification
Yes
Review Request
Yes
Sentiment Analysis
Yes
Social Sharing
Yes
White Label
No
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
No
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Hospitality Property Management
Built-in Accounting
Yes
CRM
Yes
Catering
No
Employee Management
No
Extended Stay
Yes
Front Office Management
No
GDS / OTA Integration
No
Group Management
No
Guest Experience (GEM)
Yes
Housekeeping Management
No
Loyalty Program
Yes
Maintenance Management
No
Marketing Automation
Yes
Marketing Management
Yes
Multi-Property
Yes
Online Booking
No
Point of Sale (POS)
No
Reservations Management
No
Reviews Management
Yes
Single Property
Yes
Vacation Rental
No
