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Description
GuestTek's OneView Media serves as a thorough entertainment system aimed at improving the experience of guests within the hospitality sector. This solution encompasses a variety of features, such as complimentary IPTV that includes numerous premium channels along with an interactive program guide, in addition to on-demand movie selections, music options, and customizable pricing controlled by the hotel. By supporting integrated television configurations from LG and Samsung, it removes the necessity for set-top boxes, thereby simplifying in-room cabling. Furthermore, OneView Media comes equipped with functionalities like hotel messaging and advertising slots, as well as a user interface that can be tailored to fit the hotel's branding. It also incorporates tools like myMedia, which allows guests to link their personal devices to the in-room televisions, and OneView MVP, which provides access to over-the-top applications and various features suitable for properties utilizing Coax or IP infrastructure. This comprehensive solution ultimately aims to elevate guest satisfaction and engagement during their stay.
Description
Runnr.ai is an innovative conversational AI solution specifically designed for the hospitality sector, aimed at automating and improving the communication experience for guests throughout their entire journey, from the moment they book until they check out. By seamlessly integrating with property management systems and various hospitality software, Runnr.ai facilitates proactive messaging through platforms like WhatsApp or SMS, boasting an impressive 98% open rate and a 65% engagement rate from guests. The platform also offers real-time translation in over 100 languages, empowering guests to converse in their preferred language while ensuring that staff members receive messages in their own language, which effectively removes language barriers and boosts overall guest satisfaction. Furthermore, Runnr.ai features a consolidated inbox that gathers all guest communications from multiple channels—including WhatsApp, SMS, Booking.com, and webchat—into a single, user-friendly interface, which not only simplifies communication but also minimizes the reliance on lengthy calls and emails. This holistic approach ensures a more streamlined experience for both guests and hotel staff alike.
API Access
Has API
No
API Access
Has API
No
Integrations
Booking.com
No
Clock PMS+
No
Cloudbeds
No
Ericsoft Booking Engine
No
FLEXIPASS
No
Flexkeeping
No
GuestCompass
No
Guestline
No
Lighthouse
No
Lodgegate
No
Integrations
Booking.com
Yes
Clock PMS+
Yes
Cloudbeds
Yes
Ericsoft Booking Engine
Yes
FLEXIPASS
Yes
Flexkeeping
Yes
GuestCompass
Yes
Guestline
Yes
Lighthouse
Yes
Lodgegate
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
GuestTek
Founded
1997
Country
Canada
Website
guesttek.com/products/oneview-media/
Vendor Details
Company Name
Runnr.ai
Founded
2022
Country
The Netherlands
Website
runnr.ai/
Product Features
Product Features
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
