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Description
GuestService is an all-in-one solution designed for comprehensive guest engagement. It allows users to place new orders and handle requests via online portals dedicated to guest services. Featuring real-time capabilities and support for multiple languages and platforms, it enables seamless interaction with guests across various digital environments, including web, mobile, kiosks, and lobby areas. By utilizing this single product, you can enhance customer satisfaction, foster loyalty, and boost your revenue streams. GuestService is committed to delivering exceptional experiences for your guests, allowing them to submit requests and monitor their status effortlessly through mobile devices without language barriers or physical contact. Guests will also have access to information about your hotel, services, and local attractions via a digital concierge feature. With no extra setup fees required, you can select a package that suits your needs and get started immediately. Should you need assistance during the installation process, our online chat support team is readily available to help you every step of the way, ensuring a smooth transition. This approach not only simplifies guest interactions but also enhances overall operational efficiency.
Description
Viqal's Virtual Concierge for hotels automates guest communication from pre-arrival to post-departure. Save valuable time for staff and earn more revenue per booking.
Key features include:
• Natural conversations: Leveraging advanced AI technology, Viqal's Virtual Concierge engages guests in natural, lifelike conversations.
• Welcome Messaging: Automated greetings and booking confirmations via WhatsApp as soon as a new booking is registered.
• Room Upgrades: Automatic processing of upgrade requests.
• Guest Inquiries: Automated handling of pre-arrival and in-stay questions.
• Feedback Gathering: Streamlined post-departure feedback collection directly through WhatsApp, fully automatic.
• Staff forwarding: Forward more complex guest inquiries to staff.
• Amenities: See all amenities with visualization, general info and reservations.
• Booking Changes: Reservation modifications automatically amended and inserted in PMS directly from the natural chat with a guest.
• Early online check-in: Streamlining the arrival process, Viqal offers guests the convenience of early online check-in.
API Access
Has API
No
API Access
Has API
No
Integrations
Clock PMS+
No
Cloudbeds
No
Host PMS
No
Mews
No
Oracle Hospitality Suite8
No
Stayntouch PMS
No
WhatsApp
No
apaleo
No
Integrations
Clock PMS+
Yes
Cloudbeds
Yes
Host PMS
Yes
Mews
Yes
Oracle Hospitality Suite8
Yes
Stayntouch PMS
Yes
WhatsApp
Yes
apaleo
Yes
Pricing Details
€99 per month
Free Trial
No
Free Version
Yes
Pricing Details
€2.99 per room/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
GuestService
Country
United Kingdom
Website
guestservice.net
Vendor Details
Company Name
Viqal
Founded
2020
Country
Netherlands
Website
www.viqal.com
Product Features
Menu
Color-Coding / Upselling Tools
No
Digital Signage / Menu Boards
No
Kiosk Menus
No
Menu Design Tools
No
Menu Item Management
No
POS Integration
No
Pre-Made Menu Templates
No
Printed/Paper Menus
No
QR Code Menus
No
Tablet Menus
No
