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features
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support

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Description

Just as GuestServe offers an easy-to-use reservation software, TouchBase Mail serves as a straightforward email marketing platform, enabling clients to "touch base" with their audience. This tool allows for seamless communication by sending bulk messages to both your reservation database and mailing list from the same user-friendly admin interface that houses your analytics and reservations. Additionally, Merlin Metrics serves as an analytical resource, helping you gauge the success of your marketing efforts, particularly if you’re keen on measuring ROI. If you find yourself without a website or need a temporary one, Website-To-Go provides a user-friendly website builder that directly pulls content from your GuestServe account. In today's world, having a mobile-friendly website is crucial, as neglecting this aspect could lead to missed opportunities; Mobile-To-Go is here to enhance the experience for your visitors. Furthermore, we are proud to offer secure and encrypted credit card processing, complete with detailed merchant reporting to ensure your transactions are safe and efficient. With these tools at your disposal, managing your business's online presence has never been easier.

Description

Considering this, Merlin presents three distinct stages of Business Intelligence designed to fit your specific needs, ensuring you receive the latest information exactly when you require it. The Listings feature, included as part of the standard Merlin package, offers users a fundamental reporting capability that can be viewed on-screen or exported to Excel, making it simple and fast to access real-time reports. For those seeking a deeper insight, Merlin Analytics provides sophisticated business intelligence and distributor analytics tailored to manufacturing, distribution, wholesale, and merchant sectors. You have control over your data, presented in a manner that suits you best! Furthermore, all Merlin Dashboards are customizable, enabling users to view only the information pertinent to them and their teams. While Listings are designed to be user-friendly and easily manageable, Merlin will also supply several standard listings during the setup process to get you started efficiently. This comprehensive approach ensures that you can make informed decisions based on the most relevant data available.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$9.95 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

GuestServe

Country

United States

Website

www.guestserve.com

Vendor Details

Company Name

Merlin Business Software

Founded

1974

Country

United Kingdom

Website

www.merlinbusinesssoftware.com/our-software/business-intelligence/

Product Features

Reservations

Activities Booking No 
Booking Notes Yes 
CRM No 
Customer Support Yes 
Group Reservations Yes 
Guest Management Yes 
Payment Processing No 
Promotions Management No 
Rate Management Yes 
Room Booking Management Yes 
Third Party Booking No 

Restaurant Reservations

Capacity Monitoring No 
Custom Reservation Inventory No 
Deposits / Prepayment Processing No 
Email Marketing No 
Facebook Reservations No 
Feedback Management No 
Guest Data No 
Guest Notifications No 
Mobile App Booking No 
Online / Website Reservations No 
Reminders No 
Reporting / Analytics No 
Seat / Table Optimization No 
Text/SMS Communications No 
Waitlist Management No 

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

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