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features
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support

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Description

Demonstrate community involvement as if you've mastered the art of social networking. Develop your community engagement approach grounded in solid and reliable insights. Foster effective collaboration within the workplace and the community to build strong relationships. Establish a setting where employees are enthusiastic about their work and community members are excited to get involved. Analyze your statistics and key performance indicators to grasp employee engagement, attitudes, and productivity levels. Generate tailored reports whenever necessary, conveniently sent to your email. Integrate your business intelligence and customer relationship management tools with GRYTICS for streamlined community insights management—all accessible from a single platform. By doing so, you can effectively enhance both workplace morale and community participation.

Description

Khoros enables seamless interaction with your customers from the initial offer through to the final sale and beyond. Engage with your audience across their preferred channels, including messaging, chat, social media, email, SMS, and on both external and your own branded communities — we ensure you remain continuously connected. Our platform, powered by AI, is a reliable ally during both your peak successes and challenging crises. With Khoros, you benefit from enterprise-level workflows designed to manage complex deployments, accommodate high traffic, and fulfill the security and brand protection requirements of top global brands, all supported by an award-winning services team dedicated to your success. We go beyond being just a technology provider; Khoros offers exceptional services, coaching, and extensive industry knowledge, making us the ideal partner for your sustained growth and success in the long run. Together, we can foster enduring relationships and drive meaningful engagement with your customers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Acquia DAM (Widen) No 
BL.INK No 
Bazaarvoice No 
Beckon No 
Bitly No 
Brandwatch No 
Common Room No 
Domo No 
Google Analytics No 
InboxCRM by AppEQ No 
KaseSync No 
Khoros CX Insights No 
Khoros Community No 
Salesforce No 
SearchUnify No 
Tableau No 
Welcome Software No 

Integrations

Acquia DAM (Widen) Yes 
BL.INK Yes 
Bazaarvoice Yes 
Beckon Yes 
Bitly Yes 
Brandwatch Yes 
Common Room Yes 
Domo Yes 
Google Analytics Yes 
InboxCRM by AppEQ Yes 
KaseSync Yes 
Khoros CX Insights Yes 
Khoros Community Yes 
Salesforce Yes 
SearchUnify Yes 
Tableau Yes 
Welcome Software Yes 

Pricing Details

$99 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Grytics

Founded

2014

Country

France

Website

grytics.com

Vendor Details

Company Name

Khoros

Founded

2008

Country

United States

Website

khoros.com

Product Features

Social Media Management

Automated Publishing Yes 
Brand Tracking No 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management No 
Multi-User Collaboration Yes 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Product Features

Audience Intelligence

AI / Machine Learning No 
Audience Segmentation No 
Competitive Intelligence No 
Content Tracking No 
Data Visualization No 
Data-Driven Insights No 
Filters / Search No 
Image Recognition No 
Sentiment Analysis No 
Social Listening No 
Social Media Analytics No 
Trend Tracking No 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement No 
Multi-Account Management No 
Multi-User Collaboration No 
Post Scheduling No 
Reporting/Analytics No 
Social Media Monitoring No 

Social Media Marketing

Analytics Yes 
Automated Publishing Yes 
Contact Management Yes 
Content Management Yes 
Conversion Tracking Yes 
Customer Targeting Yes 
Keyword Filtering Yes 
Multi-Account Management Yes 
Post Scheduling Yes 

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