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features
design
support

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Description

This straightforward yet impactful NPS tool is crafted to assess and enhance customer satisfaction effectively. You can dispatch personalized NPS surveys that reflect your brand's essence, enabling you to gather crucial feedback on a daily basis. Engage with your customers through multiple channels including in-app, web, or email. With real-time analytics, you can track trends, pinpoint satisfied clients, and identify those who may be at risk. Leverage live data to monitor NPS results by various factors such as channels and geographical locations. Additionally, you can tag and prioritize product concerns, delegate them to your team, and ensure follow-ups to resolve any issues. By improving the customer journey, you can convert detractors into advocates and express gratitude to your loyal supporters. Furthermore, create automated workflows that encourage satisfied customers to leave reviews on leading review sites or to participate in referral programs, thereby amplifying your brand’s outreach. Ultimately, this solution not only measures customer happiness but actively contributes to fostering lasting relationships with your clientele.

Description

Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM
HubSpot Customer Platform
Intercom
Salesforce
Slack
Zendesk
Freshchat
Freshdesk
Microsoft Outlook
Ortto
Stackreaction
WhatsApp
Zapier

Integrations

HubSpot CRM
HubSpot Customer Platform
Intercom
Salesforce
Slack
Zendesk
Freshchat
Freshdesk
Microsoft Outlook
Ortto
Stackreaction
WhatsApp
Zapier

Pricing Details

$19 per month
Free Trial
Free Version

Pricing Details

$99 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

GrowthScore

Founded

2013

Country

United State

Website

growthscore.io

Vendor Details

Company Name

SurveySensum

Founded

2018

Country

India

Website

www.surveysensum.com

Product Features

NPS

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Product Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

Alternatives

Surveyed Reviews

Surveyed

Spicyfy Ventures
Surveyed Reviews

Surveyed

Spicyfy Ventures
SurveyOL Reviews

SurveyOL

SurveyOL.com