Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 2 Ratings

Total
ease
features
design
support

Description

Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall. With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.

Description

You can record anything, from streaming videos to presentations, in full 1080p HD resolution and create professional quality content. liteCam HD professional screen recording software is intuitive and powerful for Windows PCs. You can capture and record everything on your computer screen in full HD, including streaming videos, webinars and live game play. LiteCam HD makes it easy to create high-definition, professional-quality videos in no time. With just one click, you can create instructional videos, tutorials, and presentations. Record videos in 1080p HD quality Record anything from streaming videos to presentations in full 1080p HD and create professional high quality content. Simple one click recording The simplified user interface reduces complex settings. Discover easy, fast, and reliable screen recording. Speed up with hardware Acceleration NVIDIA CUDA, AMD APP, Intel Quick Sync Video improves the computer performance and H.264 video quality.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

YouTube Live No 
Zendesk Yes 

Integrations

YouTube Live Yes 
Zendesk No 

Pricing Details

$19 per agent/per month
Free Trial Yes 
Free Version No 

Pricing Details

$14.99
liteCam HD : $19.99
liteCam Pro : $29.99
liteCam Android : $14.99
liteCam Game : $19.99
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Vendor Details

Company Name

RSUPPORT Co. Ltd.

Founded

2001

Country

South Korea

Website

www.litecam.net

Product Features

Product Features

Live Streaming

Access Control No 
Audience Analytics No 
Audience Engagement No 
Browser-based No 
Customizable Branding Yes 
Encoding Yes 
Event Scheduling Yes 
Live Streaming Production No 
Moderation No 
Monetization Tools No 
Multi-Screen / Split-Screen Yes 
Multiple Camera Feeds Yes 
Multistreaming No 
Session Recording No 
Social Media Integration Yes 
Streaming Platform Integration No 

Screen Recording

Annotations / Drawing Yes 
Audio Capture Yes 
Backup Yes 
Collaboration Tools No 
File Sharing Yes 
Multi-Screen Recording Yes 
Screen Capture Yes 
Speech-to-Text No 
Video Editing Yes 
YouTube Uploading Yes 

Alternatives

liteCam Reviews

liteCam

RSUPPORT Co. Ltd.

Alternatives

Bandicam Reviews

Bandicam

Bandicam Company
Quibbly Reviews

Quibbly

Scriptify Inc.
Snagit Reviews

Snagit

TechSmith