Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall.
With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.
Description
You can record anything, from streaming videos to presentations, in full 1080p HD resolution and create professional quality content.
liteCam HD professional screen recording software is intuitive and powerful for Windows PCs. You can capture and record everything on your computer screen in full HD, including streaming videos, webinars and live game play. LiteCam HD makes it easy to create high-definition, professional-quality videos in no time. With just one click, you can create instructional videos, tutorials, and presentations.
Record videos in 1080p HD quality
Record anything from streaming videos to presentations in full 1080p HD and create professional high quality content.
Simple one click recording
The simplified user interface reduces complex settings. Discover easy, fast, and reliable screen recording.
Speed up with hardware Acceleration
NVIDIA CUDA, AMD APP, Intel Quick Sync Video improves the computer performance and H.264 video quality.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
$19 per agent/per month
Free Trial
Yes
Free Version
No
Pricing Details
$14.99
liteCam HD : $19.99
liteCam Pro : $29.99
liteCam Android : $14.99
liteCam Game : $19.99
liteCam Pro : $29.99
liteCam Android : $14.99
liteCam Game : $19.99
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
RSUPPORT Co. Ltd.
Founded
2001
Country
South Korea
Website
www.litecam.net
Product Features
Product Features
Live Streaming
Access Control
No
Audience Analytics
No
Audience Engagement
No
Browser-based
No
Customizable Branding
Yes
Encoding
Yes
Event Scheduling
Yes
Live Streaming Production
No
Moderation
No
Monetization Tools
No
Multi-Screen / Split-Screen
Yes
Multiple Camera Feeds
Yes
Multistreaming
No
Session Recording
No
Social Media Integration
Yes
Streaming Platform Integration
No
Screen Recording
Annotations / Drawing
Yes
Audio Capture
Yes
Backup
Yes
Collaboration Tools
No
File Sharing
Yes
Multi-Screen Recording
Yes
Screen Capture
Yes
Speech-to-Text
No
Video Editing
Yes
YouTube Uploading
Yes