Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall.
With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.
Description
From video creation to hosting - WowTo is a video knowledge base software built for launching a video help center within minutes.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
$19 per agent/per month
Free Trial
Yes
Free Version
No
Pricing Details
$0/month/user
WowTo's basic plan is the best way to explore WowTo. With this forever-free plan, you can build and host one video knowledge base with 15 videos.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
SubPage Software
Founded
2022
Country
India
Website
wowto.ai
Product Features
Product Features
Video Making
Animation
No
Collaboration Tools
Yes
Customizable Branding
No
Drag & Drop
No
Media Library
No
Privacy Options
No
Social Sharing
No
Templates
No
Text Overlay
No
Text to Video
No
Video Capture
Yes
Voice-Over
Yes