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Average Ratings 1 Rating
Description
Elevate the customer support experience by leveraging the Video Reply app for Zendesk, which allows you to record and dispatch video responses directly within ticket communications, moving beyond simple text exchanges. Although it holds great promise, the use of video in customer support remains surprisingly limited. Video replies present an excellent opportunity to quickly create product demonstrations, introduce yourself personally, or showcase effective solutions. This approach not only fosters trust but also accelerates the resolution process for tickets, leading to enhanced customer satisfaction overall.
With Video Reply, you can record videos straight from Zendesk tickets or choose from a curated library within the app. Utilize video to craft informative tutorials that detail the steps needed to address customer problems effectively. You also have the option to save your videos in the library for easy access in the future. Additionally, you can request videos from customers to gain deeper insights into their concerns and requirements. Organize your video content using tags for easy retrieval and classification. Furthermore, you can design customized video page previews for your recipients, ensuring a more engaging and tailored communication experience.
Description
Wave.video is an all in one video platform that combines five essential products for successful video marketing. These are: live streaming studios, video recording apps, video editors, thumbnail makers, and video hosting. You also have access to over 200M stock videos, photos, audio tracks, and over 1000 customizable templates. This affordable solution allows marketers and businesses to create professional live streams, promo videos and GIFs with no design skills.
Live streaming killer features:
• Fully customizable layouts without any coding
• Planning live streams with scenes
• Multistreaming to multiple channels and easy scheduling
• Broadcasting simultaneously from two cameras
Video editor killer features
• Auto-captions in customizable styles
• AI-powered text to video feature
• Access to more than 200M stock video clips, images and audio tracks
• Upload your own footage
• Auto-resizing available for video formats over 30+
• Voice-over
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Dropbox
No
Facebook
No
Google Drive
No
HubSpot CRM
No
HubSpot Customer Platform
No
Instagram
No
Popupular
No
Social Champ
No
Vimeo
No
Wistia
No
Integrations
Dropbox
Yes
Facebook
Yes
Google Drive
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Instagram
Yes
Popupular
Yes
Social Champ
Yes
Vimeo
Yes
Wistia
Yes
Pricing Details
$19 per agent/per month
Free Trial
Yes
Free Version
No
Pricing Details
$20.00/month/user
Live streaming studio, video editor, thumbnail maker, and video hosting.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
Wave.video
Founded
2011
Country
United States
Website
wave.video/
Product Features
Product Features
Live Streaming
Access Control
No
Audience Analytics
Yes
Audience Engagement
Yes
Browser-based
Yes
Customizable Branding
Yes
Encoding
Yes
Event Scheduling
Yes
Live Streaming Production
Yes
Moderation
Yes
Monetization Tools
No
Multi-Screen / Split-Screen
Yes
Multiple Camera Feeds
Yes
Multistreaming
Yes
Session Recording
Yes
Social Media Integration
Yes
Streaming Platform Integration
Yes
Video
Analytics
Yes
Brand Overlay
Yes
Bulk Uploading
No
Closed Captions
Yes
Mobile Screen Support
No
Privacy Options
Yes
Social Sharing
Yes
Video Looping
Yes
Video Streaming
Yes
Video Editing
3D Video Editing
No
Audio Tools
Yes
Brand Overlay
Yes
Collaboration
No
Media Library
Yes
Social Sharing
Yes
Speed Adjustment
No
Split / Merge
Yes
Supports HD Resolution
Yes
Text Overlay
Yes
Video Capture
Yes
Video Stabilization
No
Video Making
Animation
Yes
Collaboration Tools
No
Customizable Branding
Yes
Drag & Drop
Yes
Media Library
Yes
Privacy Options
Yes
Social Sharing
Yes
Templates
Yes
Text Overlay
Yes
Text to Video
Yes
Video Capture
Yes
Voice-Over
Yes
Video Marketing
Analytics / Reporting
Yes
Chat / Messaging
No
Customizable Branding
Yes
Customizable CTAs
Yes
Lead Capture
Yes
Media Library
Yes
Multi-Platform Distribution
Yes
ROI Tracking
Yes
Social Sharing
Yes
Templates
Yes
Video Editing
Yes