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Description
The GDPR Compliance application designed for Zendesk facilitates the deletion, anonymization, and retrieval of customer data within Zendesk environments. It boasts an array of essential features, including the capability to efficiently process thousands of tickets and contacts simultaneously, as well as the ability to merge user, ticket, and organizational data into comprehensive lists. Users can generate specific ticket and contact lists for mass processing, ensuring compliance by allowing for the deletion of personal data belonging to users or organizations. Additionally, the app ensures the confidentiality of sensitive information while providing options to compile and download data in CSV format. Users have the flexibility to edit information either individually or in bulk, while sensitive details like credit card numbers and phone numbers can be completely anonymized. The application also offers automation setup and scheduling for various processes, allows users to review statistics, and features an intuitive interface for ease of use. Furthermore, agents can submit requests for data processing, with permissions granted to them for executing these tasks, and it includes configurable options for tag anonymization within tickets. Overall, this app streamlines GDPR compliance efforts for organizations utilizing Zendesk.
Description
Implement tokenization for primary account numbers (PAN) and related personally identifiable information (PII) or protected health information (PHI) to ensure adherence to regulations that govern the management of sensitive data. This strategy allows for a reduction in PCI DSS scope across various channels and with trusted third-party partners. By employing tokenization at the point of data entry, your organization can adapt to the ever-changing landscape of security requirements. The ShieldConex platform offers a vaultless and format-preserving tokenization solution for each data component, including critical payment information such as credit or debit card PAN, expiration date, CVV, and cardholder name. This approach helps to unify the payment experience not only across different businesses but also across various locations and channels, encompassing mobile, online, and in-store transactions. Embracing such a comprehensive strategy enhances both security and customer trust in your services.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Zendesk
No
Pricing Details
$41.70 organization/per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
Bluefin
Founded
2007
Country
United States
Website
www.bluefin.com/products/shieldconex/
Product Features
GDPR Compliance
Access Control
No
Consent Management
No
Data Mapping
No
Incident Management
No
PIA / DPIA
No
Policy Management
No
Risk Management
No
Sensitive Data Identification
No