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Average Ratings 1 Rating
Description
Effortlessly keep tabs on email activity with Email Tracking for Zendesk.
This feature provides a detailed read receipt that specifies the exact date and time an email was opened, ensuring you have confirmation that it reached the right recipient. Furthermore, you can monitor how many times each email sent via Zendesk support has been accessed, including the earliest and latest access dates.
In addition, the system allows for tracking link clicks within Zendesk emails.
To enhance your responsiveness, consider enabling desktop notifications to receive timely alerts about important Zendesk emails. Activating these notifications ensures you are promptly informed when an email is opened, enabling you to follow up with customers at critical moments. This proactive approach can lead to quicker ticket resolution and higher levels of customer satisfaction. You always have the option to disable notifications if they become unnecessary.
Description
Customize your email marketing efforts, manage and automate follow-up messages, arrange meeting times, integrate with your CRM, and work alongside your colleagues. Vocus.io Campaigns empowers you to dispatch numerous tailored emails with just a few clicks. Whether you're sending a straightforward message or executing a complex, multi-step campaign complete with attachments, you can get them launched effortlessly. The platform seamlessly connects with your Gmail and G Suite accounts, ensuring messages are sent directly from your name and email address, mimicking manual sending. Vocus.io meticulously tracks every email opened, clicked, or replied to, providing you with valuable insights. You can swiftly create several campaigns and conduct A/B testing on your messages within the same audience segment. Moreover, team members can share mail merge reports, illustrating the statistics of sent, opened, and replied emails. This feature serves as an excellent means to keep everyone informed about the effectiveness of all outreach initiatives and fosters teamwork towards achieving collective goals while enhancing overall communication.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
$2/agent/month
Free Trial
No
Free Version
No
Pricing Details
$5 per user per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
Vocus.io
Country
United States
Website
vocus.io
Product Features
Email Tracking
A/B Testing
No
Audience Segmentation
No
Campaign Management
No
Event-Based Notifications
No
Location Tracking
No
Team Management
No
Product Features
Email Tracking
A/B Testing
No
Audience Segmentation
No
Campaign Management
Yes
Event-Based Notifications
No
Location Tracking
No
Team Management
No