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Description

Effortlessly keep tabs on email activity with Email Tracking for Zendesk. This feature provides a detailed read receipt that specifies the exact date and time an email was opened, ensuring you have confirmation that it reached the right recipient. Furthermore, you can monitor how many times each email sent via Zendesk support has been accessed, including the earliest and latest access dates. In addition, the system allows for tracking link clicks within Zendesk emails. To enhance your responsiveness, consider enabling desktop notifications to receive timely alerts about important Zendesk emails. Activating these notifications ensures you are promptly informed when an email is opened, enabling you to follow up with customers at critical moments. This proactive approach can lead to quicker ticket resolution and higher levels of customer satisfaction. You always have the option to disable notifications if they become unnecessary.

Description

Customize your email marketing efforts, manage and automate follow-up messages, arrange meeting times, integrate with your CRM, and work alongside your colleagues. Vocus.io Campaigns empowers you to dispatch numerous tailored emails with just a few clicks. Whether you're sending a straightforward message or executing a complex, multi-step campaign complete with attachments, you can get them launched effortlessly. The platform seamlessly connects with your Gmail and G Suite accounts, ensuring messages are sent directly from your name and email address, mimicking manual sending. Vocus.io meticulously tracks every email opened, clicked, or replied to, providing you with valuable insights. You can swiftly create several campaigns and conduct A/B testing on your messages within the same audience segment. Moreover, team members can share mail merge reports, illustrating the statistics of sent, opened, and replied emails. This feature serves as an excellent means to keep everyone informed about the effectiveness of all outreach initiatives and fosters teamwork towards achieving collective goals while enhancing overall communication.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Gmail No 
Salesforce No 
Zendesk Yes 

Integrations

Gmail Yes 
Salesforce Yes 
Zendesk No 

Pricing Details

$2/agent/month
Free Trial No 
Free Version No 

Pricing Details

$5 per user per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Vendor Details

Company Name

Vocus.io

Country

United States

Website

vocus.io

Product Features

Email Tracking

A/B Testing No 
Audience Segmentation No 
Campaign Management No 
Event-Based Notifications No 
Location Tracking No 
Team Management No 

Product Features

Email Tracking

A/B Testing No 
Audience Segmentation No 
Campaign Management Yes 
Event-Based Notifications No 
Location Tracking No 
Team Management No 

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