Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Effortlessly keep tabs on email activity with Email Tracking for Zendesk.
This feature provides a detailed read receipt that specifies the exact date and time an email was opened, ensuring you have confirmation that it reached the right recipient. Furthermore, you can monitor how many times each email sent via Zendesk support has been accessed, including the earliest and latest access dates.
In addition, the system allows for tracking link clicks within Zendesk emails.
To enhance your responsiveness, consider enabling desktop notifications to receive timely alerts about important Zendesk emails. Activating these notifications ensures you are promptly informed when an email is opened, enabling you to follow up with customers at critical moments. This proactive approach can lead to quicker ticket resolution and higher levels of customer satisfaction. You always have the option to disable notifications if they become unnecessary.
Description
SolutionDot has developed user-friendly email tracking software aimed at enhancing the effectiveness of sales and marketing teams. Our email management solution comes equipped with various features designed to alleviate the burden of tracking. You can conveniently utilize email tracking with Gmail for seamless monitoring of your business communications. Track Knight serves as a vital resource to boost the productivity of your marketing team, enabling exceptional follow-ups with just a single plugin installation. Additionally, you can effortlessly sync your email services, like Gmail and Outlook, with Track Knight to strengthen communication channels. This email tracking software supports both Outlook and Gmail, offering valuable insights such as open rates, click-through rates on links, and download statistics for attachments. Furthermore, our email management software includes web beacons and read-receipts functionality to ensure that emails reach their intended recipients successfully. By implementing this software, your team can significantly improve its overall efficiency and effectiveness in managing communications.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
$2/agent/month
Free Trial
No
Free Version
No
Pricing Details
$10.00/month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
GrowthDot
Founded
2015
Country
Ukraine
Website
growthdot.com
Vendor Details
Company Name
SolutionDot
Founded
2000
Country
Saudi Arabia
Website
solutiondots.com
Product Features
Email Tracking
A/B Testing
No
Audience Segmentation
No
Campaign Management
No
Event-Based Notifications
No
Location Tracking
No
Team Management
No
Product Features
Email Tracking
A/B Testing
No
Audience Segmentation
No
Campaign Management
No
Event-Based Notifications
No
Location Tracking
No
Team Management
No