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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Effortlessly keep tabs on email activity with Email Tracking for Zendesk. This feature provides a detailed read receipt that specifies the exact date and time an email was opened, ensuring you have confirmation that it reached the right recipient. Furthermore, you can monitor how many times each email sent via Zendesk support has been accessed, including the earliest and latest access dates. In addition, the system allows for tracking link clicks within Zendesk emails. To enhance your responsiveness, consider enabling desktop notifications to receive timely alerts about important Zendesk emails. Activating these notifications ensures you are promptly informed when an email is opened, enabling you to follow up with customers at critical moments. This proactive approach can lead to quicker ticket resolution and higher levels of customer satisfaction. You always have the option to disable notifications if they become unnecessary.

Description

Gain precise knowledge of when your recipients access your emails and click on links contained within them. Monitor the effectiveness of your open rates, link interaction rates, and additional metrics. Ensure your emails are delivered at the optimal time for engagement. Stay informed about when and where your scheduled emails are being accessed. Utilize email tracking to analyze the performance of your Gmail or G Suite scheduled emails. Enhance your open rates by strategically timing your email deliveries. Streamline your efforts through automation, saving both time and labor. Boost your email response rates and drive sales growth. Tailor your automated follow-ups for greater impact. Dive deeper into your email performance with detailed analytics and visual representations. Keep a close watch on your email sending objectives. Access comprehensive insights regarding the frequency and locations of link clicks, among other data. Elevate your reply rates by refining the design of your signature and including a profile picture. Additionally, improve your prospects' accessibility by clearly listing your contact information for easier communication. Ultimately, these strategies will enable you to optimize your email outreach and enhance connection with your audience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Gmail No 
Zendesk Yes 

Integrations

Gmail Yes 
Zendesk No 

Pricing Details

$2/agent/month
Free Trial No 
Free Version No 

Pricing Details

$12.99 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

GrowthDot

Founded

2015

Country

Ukraine

Website

growthdot.com

Vendor Details

Company Name

MailTag

Founded

2018

Country

United States

Website

www.mailtag.io

Product Features

Email Tracking

A/B Testing No 
Audience Segmentation No 
Campaign Management No 
Event-Based Notifications No 
Location Tracking No 
Team Management No 

Product Features

Email Tracking

A/B Testing No 
Audience Segmentation No 
Campaign Management No 
Event-Based Notifications No 
Location Tracking Yes 
Team Management No 

Alternatives

Alternatives

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