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Average Ratings 2 Ratings

Total
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features
design
support

Description

OpenText GroupWise delivers a robust suite of communication and coordination capabilities that help organizations manage email, calendars, tasks, and contacts in one unified interface. Its intuitive, customizable design enables IT teams to tailor the experience to user needs while maintaining full administrative control and compliance readiness. By supporting role-based rules, proxies, and workflow features, it reduces the time required to manage communication across large or distributed environments. GroupWise also enhances collaboration with intelligent meeting scheduling, shared address books, and flexible environment integration, including compatibility with Zoom and Active Directory. Its built-in protection—ranging from multifactor authentication to secure messaging gateways—helps defend against emerging threats like spam, phishing, and DDoS attacks. Users benefit from seamless mobility through synchronized desktop-to-mobile experiences on Windows, Mac, Linux, and modern browsers. Disaster recovery features ensure rapid restoration, helping IT maintain high availability even during outages. Overall, the platform empowers organizations to communicate more efficiently while safeguarding critical business information.

Description

Your Team Email, SMS and WhatsApp accounts can be shared in a shared Inbox. It is not possible to share an email account login between team members. Helpwise is an easy-to-use shared inbox that allows you to access your team's email accounts such as help@, sales@ and jobs@. It becomes difficult to manage internal and customer emails (billing, hiring, etc.) as the business grows. Then, we make a mistake by sharing email logins between team members. We have experienced the same pain in our previous businesses and gigs. Helpwise is the shared inbox that actually works! We all love Outlook, Gmail, and other great email clients. Helpwise is as simple as these email services. You won't be able to miss them. Each team member will have their own login to access the same email address. No more password sharing! Higher productivity and better security!

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AWS Marketplace Yes 
Axonius Yes 
Copper No 
Dialpad Support No 
Dropbox No 
Gmail No 
HubSpot CRM No 
HubSpot Customer Platform No 
KonnectzIT No 
Pipedrive No 
Quickwork No 
Rocketseed Yes 
Salesflare No 
Shopify No 
Slack No 
Stripe No 
TRANSEND Yes 
Twilio No 
WhatsApp No 
Zendesk Sell No 

Integrations

AWS Marketplace No 
Axonius No 
Copper Yes 
Dialpad Support Yes 
Dropbox Yes 
Gmail Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
KonnectzIT Yes 
Pipedrive Yes 
Quickwork Yes 
Rocketseed No 
Salesflare Yes 
Shopify Yes 
Slack Yes 
Stripe Yes 
TRANSEND No 
Twilio Yes 
WhatsApp Yes 
Zendesk Sell Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products/groupwise

Vendor Details

Company Name

Helpwise

Founded

2019

Country

United States

Website

helpwise.io

Product Features

Collaboration

Brainstorming No 
Calendar Management Yes 
Chat / Messaging Yes 
Contact Management Yes 
Content Management No 
Document Management Yes 
Project Management No 
Real Time Editing No 
Task Management Yes 
Version Control No 
Video Conferencing No 

Email Management

Data Recovery Yes 
Email Archiving Yes 
Email Deletion No 
Email Discovery No 
Email Monitoring Yes 
Email Recall No 
Queue Manager No 
Response Management No 
Routing Yes 
Shared Inboxes Yes 
Signature Management Yes 
Spam Blocker Yes 
Whitelisting / Blacklisting Yes 

Task Management

Collaboration Yes 
Create Subtasks Yes 
Gamification No 
Gantt Charts No 
Mobile Access Yes 
Percent-Complete Tracking Yes 
Progress Tracking Yes 
Recurring Tasks Yes 
Reporting/Analytics No 
Spreadsheet View No 
Task Board View Yes 
Task Planning No 
Task Scheduling Yes 
Task Tracking Yes 
Time Tracking Yes 
To-Do List View Yes 

Team Chat

End-to-End Encryption (E2EE) Yes 
File Sharing Yes 
Groups / Channels Yes 
Payments No 
Search / Filter Yes 
Self-Destructing Messages No 
Stickers / GIFs Yes 
Threaded Discussion Yes 
Video Conferencing No 
Voice Calling No 

Product Features

Email Management

Data Recovery No 
Email Archiving Yes 
Email Deletion No 
Email Discovery No 
Email Monitoring Yes 
Email Recall No 
Queue Manager No 
Response Management Yes 
Routing Yes 
Shared Inboxes Yes 
Signature Management Yes 
Spam Blocker Yes 
Whitelisting / Blacklisting Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management Yes 

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