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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance your customer interactions with Groove, the all-in-one solution designed to engage, assist, and impress your clientele. Our platform ensures that you and your team can effortlessly provide exceptional customer experiences at every touchpoint. Enjoy authentic, direct dialogues with your customers, streamlining communication and allowing you to focus more on addressing their needs rather than just providing support. Groove empowers your support team to respond to customer inquiries swiftly and effectively, boosting overall efficiency. You can annotate conversations with internal notes for discreet discussions among team members, fostering collaboration. Additionally, the system allows you to see if someone is already engaged in a conversation, preventing the awkwardness of duplicate responses. By designating specific conversations to individual team members, accountability and clarity regarding responsibilities are always maintained, leading to a more organized approach to customer service. With Groove, your team can transform the way you interact with customers, ensuring that every engagement is memorable and impactful.

Description

As a solo artist, you can fully embrace your creative freedom with iGroove, your go-to partner for music distribution, marketing, and financing. With the iGroove app, your independence is amplified, providing you with crucial functionalities right at your fingertips whenever you need them. You can boost your streams and views, grow your fan base, and expand your reach in a sustainable manner. Our knowledgeable team is always available to assist, and our promotion managers are eager to offer their expert advice. The sales software simplifies your tasks and ensures you stay informed about your progress. iGroove delivers a comprehensive software solution for the digital distribution and marketing of your music. Take advantage of our robust features and exclusive tools to enhance your music career. You can track daily updates on the performance of your releases, utilizing various filters to analyze your streams and downloads effectively. Additionally, we provide insights into the playlists featuring your songs and the number of streams you are accumulating, ensuring you have all the information you need to succeed. With iGroove, you’ll have the tools to navigate the music industry with confidence and clarity.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Beanstalk Yes 
Breeze Yes 
Campaign Monitor Yes 
Easyflow Yes 
FormKeep Yes 
HubSpot Data Hub Yes 
HubSpot Marketing Hub Yes 
Insightly Yes 
LinkedIn Sales Navigator Yes 
Mailchimp Yes 
Revamp CRM Yes 
Robly Yes 
Salesforce Yes 
Stackreaction Yes 
Stripe Yes 
WordPress Yes 
Workers by Delos Yes 
Wufoo Yes 
X (Twitter) Yes 
iorad Yes 

Integrations

Beanstalk No 
Breeze No 
Campaign Monitor No 
Easyflow No 
FormKeep No 
HubSpot Data Hub No 
HubSpot Marketing Hub No 
Insightly No 
LinkedIn Sales Navigator No 
Mailchimp No 
Revamp CRM No 
Robly No 
Salesforce No 
Stackreaction No 
Stripe No 
WordPress No 
Workers by Delos No 
Wufoo No 
X (Twitter) No 
iorad No 

Pricing Details

$12 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Groove Networks

Founded

2013

Country

United States

Website

www.groovehq.com

Vendor Details

Company Name

iGroove

Founded

2013

Country

Switzerland

Website

www.igroovemusic.com

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Product Features

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