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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance your customer interactions with Groove, the all-in-one solution designed to engage, assist, and impress your clientele. Our platform ensures that you and your team can effortlessly provide exceptional customer experiences at every touchpoint. Enjoy authentic, direct dialogues with your customers, streamlining communication and allowing you to focus more on addressing their needs rather than just providing support. Groove empowers your support team to respond to customer inquiries swiftly and effectively, boosting overall efficiency. You can annotate conversations with internal notes for discreet discussions among team members, fostering collaboration. Additionally, the system allows you to see if someone is already engaged in a conversation, preventing the awkwardness of duplicate responses. By designating specific conversations to individual team members, accountability and clarity regarding responsibilities are always maintained, leading to a more organized approach to customer service. With Groove, your team can transform the way you interact with customers, ensuring that every engagement is memorable and impactful.

Description

A robust and user-friendly audio recording application for Mac, this software enables you to easily capture sounds and music from any active application, website, or VoIP conversation with remarkable simplicity. Notably, it allows simultaneous recording from multiple applications, enhancing your multitasking capabilities. Additionally, the integrated audio editor provides a convenient way to modify audio clips without switching to another program. With iEasyRecorder, recording music on your macOS is more straightforward than ever. Whether you're streaming a music video on YouTube or tuning into a podcast, you can click the record button to effortlessly store audio in high-quality formats such as MP3, AAC, or M4A. This software supports audio capture from various applications, including Spotify, iTunes, and web browsers like FireFox, Safari, and Chrome, as well as media players like QuickTime and VLC. It also features VoIP call recording, enabling you to capture audio from voice communication tools like Skype, iChat, and FaceTime. Furthermore, it works effortlessly with online radio platforms, such as Lastfm and GrooveShark, and integrates smoothly with your existing VoIP applications, making it an essential tool for anyone looking to enhance their audio recording experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AppointmentCore Yes 
Benchmark Email Yes 
Chargebee Yes 
Checkr Yes 
Constant Contact Lead Gen & CRM Yes 
Cyfe Yes 
HubSpot Customer Platform Yes 
LinkedIn Yes 
Mailchimp Yes 
ProjectManager Yes 
Rambox Yes 
Retently Yes 
Salesforce Yes 
Slaask Yes 
Teamleader Yes 
The SaaSy People Yes 
Workers by Delos Yes 
X (Twitter) Yes 
iorad Yes 

Integrations

AppointmentCore No 
Benchmark Email No 
Chargebee No 
Checkr No 
Constant Contact Lead Gen & CRM No 
Cyfe No 
HubSpot Customer Platform No 
LinkedIn No 
Mailchimp No 
ProjectManager No 
Rambox No 
Retently No 
Salesforce No 
Slaask No 
Teamleader No 
The SaaSy People No 
Workers by Delos No 
X (Twitter) No 
iorad No 

Pricing Details

$12 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

$29.95 one-time payment
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Groove Networks

Founded

2013

Country

United States

Website

www.groovehq.com

Vendor Details

Company Name

321Soft Studio

Website

www.321soft.com/ieasyrecorder-mac/

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Product Features

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer Yes 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking Yes 
Scheduled Recording Yes 
Screen Activity Recording Yes 
Video Call Recording Yes 

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