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Average Ratings 8 Ratings
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Description
Enhance your customer interactions with Groove, the all-in-one solution designed to engage, assist, and impress your clientele. Our platform ensures that you and your team can effortlessly provide exceptional customer experiences at every touchpoint. Enjoy authentic, direct dialogues with your customers, streamlining communication and allowing you to focus more on addressing their needs rather than just providing support. Groove empowers your support team to respond to customer inquiries swiftly and effectively, boosting overall efficiency. You can annotate conversations with internal notes for discreet discussions among team members, fostering collaboration. Additionally, the system allows you to see if someone is already engaged in a conversation, preventing the awkwardness of duplicate responses. By designating specific conversations to individual team members, accountability and clarity regarding responsibilities are always maintained, leading to a more organized approach to customer service. With Groove, your team can transform the way you interact with customers, ensuring that every engagement is memorable and impactful.
Description
Jiminny is a leading Conversation Intelligence platform designed to capture and analyze key go-to-market insights across video, voice, and email. Powered by AI, it automates data entry into your CRM, saving your team time and improving productivity. Jiminny enables revenue teams to focus on selling smarter, achieving faster growth, and closing more deals.
With its intuitive interface and actionable insights, Jiminny equips managers to effectively develop their teams and helps executives make confident, data-driven decisions. The platform delivers measurable ROI within six months, offering a seamless onboarding process and a user-friendly experience. Empower your business with Jiminny to transform conversation intelligence into a driver of revenue growth.
API Access
Has API
No
API Access
Has API
Yes
Integrations
CloudTalk
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
HubSpot Marketing Hub
Yes
JustCall
Yes
Salesforce
Yes
Slack
Yes
Breeze
Yes
Constant Contact Lead Gen & CRM
Yes
Google Meet
No
Integrations
CloudTalk
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
HubSpot Marketing Hub
Yes
JustCall
Yes
Salesforce
Yes
Slack
Yes
Breeze
No
Constant Contact Lead Gen & CRM
No
Google Meet
Yes
Pricing Details
$12 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Groove Networks
Founded
2013
Country
United States
Website
www.groovehq.com
Vendor Details
Company Name
Jiminny
Founded
2016
Country
United Kingdom
Website
www.jiminny.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
Yes
File Transfer
Yes
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
Yes
Scheduled Recording
Yes
Screen Activity Recording
Yes
Video Call Recording
Yes
Conversation Intelligence
AI Insights
Yes
Account Health Alerts
Yes
Call Analytics
Yes
Call Recording
Yes
Call Recording Cloud Storage
Yes
Call Snippets
Yes
Call Transcription
Yes
Call/Meeting Sharing
Yes
Sales Coaching
Yes
Topic Tags
Yes
Topic-Based Analytics
Yes
Video Conferencing Analytics
Yes
Win/Loss Analysis
Yes
Inside Sales
Auto-Dialing
No
Call List Management
Yes
Call Recording
Yes
Campaign Management
No
Dashboard
Yes
Data Management
Yes
Lead Capture
Yes
Lead Distribution
Yes
Lead Scoring
Yes
Performance Management
Yes
Revenue Intelligence
Actionable Insights
Yes
Alerts / Notifications
Yes
CRM Interactions
Yes
Call Scoring
Yes
Conversation Intelligence
Yes
Dashboard
Yes
Email/Message Interactions
Yes
Market Intelligence
No
Phone Call Interactions
Yes
Pipeline Visibility
Yes
Sales Coaching
Yes
Video Call Interactions
Yes
Revenue Operations
AI Insights
Yes
Account Health Dashboard
Yes
Automatic CRM Updates
Yes
Contact / Activity Tracking
Yes
RevOps Automation
Yes
Revenue Dashboard
Yes
Revenue Intelligence / Reporting
Yes
Sales Analytics
Yes
Sales Forecasting
Yes
Third-Party Data Aggregation
Yes
Sales Analytics
Collaboration Tools
Yes
Dashboards
Yes
Forecasting Analytics
Yes
Ideal Customer Profile (ICP)
Yes
Lead Analytics
Yes
Pipeline Management
Yes
Predictive Forecasting
Yes
Predictive Lead Scoring
Yes
Sales Intelligence Reporting
Yes
Sales Coaching
Assessments
Yes
Audio / Video Conferencing
Yes
Built-In Course Authoring
No
Call Recording
Yes
Gamification
Yes
Goal Setting / Tracking
Yes
Learning Plans
Yes
Onboarding
Yes
Performance Metrics
Yes
Sales Enablement
Collaboration
Yes
Contact Management
No
Content Management
No
Document Management
No
Goals / Quota Management
Yes
Lead Management
No
Meeting Management
No
Performance Management
Yes
Presentation Management
No
Proposal Management
No
Territory Management
No
Training Management
Yes
Sales Forecasting
Competitor Analysis
No
Correlation Analysis
Yes
Dashboard
Yes
Dynamic Modeling
Yes
Exception Reporting
No
Graphical Data Presentation
Yes
Modeling & Simulation
No
Performance Metrics
Yes
Sales Trend Analysis
Yes
Statistical Analysis
Yes
Sales Intelligence
CRM Integration
Yes
Data Cleaning
No
Data Enrichment
Yes
Data Import/Export
Yes
Data Mining
No
Data Verification
No
Email Integration
Yes
Lead Scoring
No
List Building
No
Performance Management
Yes
Pipeline Management
Yes
Predictive Modeling/Analytics
No
Prospecting Tools
No
Reporting/Analytics
Yes
Sales Forecasting
Yes
