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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Groov is a platform focused on workplace science that gathers both passive and active data from the digital tools already utilized by your team, transforming that information into real-time insights aimed at empowering managers and leaders to intervene before problems arise. By analyzing communication trends, usage statistics, feedback, and behavior signals, Groov applies principles of behavioral science alongside generative AI to generate metrics such as the Groov Index, as well as identifying anomalies, zones of engagement, and potential hidden risks. Furthermore, it provides customized recommendations and prompts directly within managers' workflows, enabling them to enhance team resilience, boost performance, and effectively bridge the gap between insights and actionable steps. In addition, Groov features role-specific visibility for executives, contextual microlearning, personalized support, workshops, and coaching, while seamlessly integrating with various systems to enrich insights—all while ensuring top-tier security, encryption, and compliance standards are upheld. This comprehensive approach not only aids in proactive management but also fosters a culture of continuous improvement and adaptability within teams.

Description

Helply serves as an AI-driven customer support platform designed to automate basic helpdesk operations, effectively manage common inquiries from start to finish, and lessen the overall support workload without the need to overhaul existing frameworks. The platform learns continuously from your support tickets, knowledge base articles, and other internal documents, enhancing its precision as it evolves over time, while also boasting compatibility with well-known help desk software such as Zendesk, Groove, Freshdesk, and Help Scout. In addition to providing answers, Helply offers advanced functionalities by performing tangible “Actions,” which include checking order statuses, retrieving invoice or account information, adjusting settings, sending emails, initiating workflows through API calls, and assisting customers through complex support processes. The platform also features a customizable agent persona, adjustable tone, escalation protocols, intelligent routing, conversation analytics, and a Gap Finder tool that pinpoints outdated or absent help resources, thereby enhancing your knowledge base. With its comprehensive capabilities, Helply not only streamlines the customer support experience but also ensures that the support team can focus on more complex tasks that require human intervention.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Zendesk Yes 
Figma Yes 
Freshdesk No 
Google Calendar Yes 
Google Cloud Platform Yes 
Help Scout No 
HubSpot CRM Yes 
Microsoft 365 Yes 
Microsoft Office 2024 Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
NiCE Workforce Management (WFM) Yes 
Salesforce Yes 
Slack Yes 
Twilio Yes 
monday AI work platform Yes 

Integrations

Zendesk Yes 
Figma No 
Freshdesk Yes 
Google Calendar No 
Google Cloud Platform No 
Help Scout Yes 
HubSpot CRM No 
Microsoft 365 No 
Microsoft Office 2024 No 
Microsoft Outlook No 
Microsoft Teams No 
NiCE Workforce Management (WFM) No 
Salesforce No 
Slack No 
Twilio No 
monday AI work platform No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$32 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Groov

Founded

2018

Country

New Zealand

Website

www.groovnow.com

Vendor Details

Company Name

Helply

Country

United States

Website

helply.com

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management No 
Collaboration No 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management No 

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