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features
design
support

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Write a Review

Description

Discover user-friendly software tailored for consultancy firms that enhances CRM and maintains connections effortlessly! With all your relationships displayed in a simple layout, you'll gain valuable insights into ongoing matters while elevating customer service standards. Every interaction with clients is documented, allowing you to save time, acquire knowledge, and optimize processes. Gripp serves as a comprehensive solution that restores clarity within your organization, whether you need to generate flawless quotes instantly, manage project tasks with clarity, or execute effective credit management—all functionalities are at your fingertips with Gripp. Enjoy the freedom to work from any location, at any time! Gripp ensures you retain oversight of your operations, so you can relax during your vacation knowing everything is in check. Additionally, our exceptional helpdesk is ready to assist you; explore our support page for extensive resources, and if further assistance is needed, feel free to reach out via email! Your success is just a click away with Gripp.

Description

SherpaDesk, an all-in-one helpdesk program, is easy to use. Professional services with all the tools you need You can run your business and have the time to do what you love best: Your customers will receive world-class support

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AFAS Software Yes 
ActiveCampaign Yes 
Campaign Monitor Yes 
ClockAssist Yes 
Exact Yes 
Gmail Yes 
Google Calendar Yes 
Google Drive Yes 
Help Desk Migration No 
Inserve Yes 
Jira Yes 
Mailchimp Yes 
Microsoft 365 No 
Microsoft OneDrive Yes 
NinjaOne No 
Outsmart Yes 
QuickBooks Online No 
Voyced Yes 
Zapier Yes 

Integrations

AFAS Software No 
ActiveCampaign No 
Campaign Monitor No 
ClockAssist No 
Exact No 
Gmail No 
Google Calendar No 
Google Drive No 
Help Desk Migration Yes 
Inserve No 
Jira No 
Mailchimp No 
Microsoft 365 Yes 
Microsoft OneDrive No 
NinjaOne Yes 
Outsmart No 
QuickBooks Online Yes 
Voyced No 
Zapier No 

Pricing Details

$30 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

$39.00/month/user
Start for free and scale easily as you grow.
https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwww.sherpadesk.com%2Fpricing
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Gripp

Founded

2016

Country

Netherlands

Website

www.gripp.com

Vendor Details

Company Name

SherpaDesk

Founded

2012

Country

United States

Website

sherpadesk.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration No 
Task Management Yes 
Territory Management No 

Professional Services Automation

Billing & Invoicing Yes 
CRM Yes 
Client Portal No 
Collaboration Tools Yes 
Document Management No 
Portfolio Management No 
Project Management Yes 
Proposal Generation Yes 
Quote Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 

Time Tracking

Automatic Time Capture Yes 
Billable & Non-Billable Hours Yes 
Billing & Invoicing Yes 
Employee Database Yes 
Expense Tracking No 
Mobile Time Tracking Yes 
Multiple Billing Rates No 
Offline Time Tracking No 
Online Time Tracking No 
Overtime Calculation Yes 
Time per Project Reporting No 
Timesheet Management Yes 
Vacation / Leave Tracking Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Professional Services Automation

Billing & Invoicing Yes 
CRM Yes 
Client Portal Yes 
Collaboration Tools Yes 
Document Management No 
Portfolio Management No 
Project Management Yes 
Proposal Generation No 
Quote Management No 
Resource Management No 
Time & Expense Tracking Yes 

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