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CallTrackingMetricsCallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.
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Description
Grandstream Wave is a complimentary softphone application that enables users to initiate and receive voice calls via up to six different business or residential SIP accounts on any Android device, no matter where they are in the world. It is compatible with a range of codecs such as G.711µ/a, G.722 (HD audio), G.726-32, G.729, GSM, iLBC, Opus, and Speex, ensuring high-quality communication. The app boasts robust security features, including SIP over TLS and encryption options with 128/256-bit SRTP. Users can participate in audio conferences with up to six participants and utilize 24 virtual BLF keys, making it ideal for team collaboration. It supports the management of six SIP accounts and offers seamless integration with mobile devices, incorporating features like contact lists, call history, and customizable ringtones. Furthermore, it includes advanced enterprise capabilities such as IP PBX integration, BLF, call transfer and pickup, call recording via UCM, and LDAP support. Users can benefit from automatic call forwarding that adjusts based on time and geographic rules, enhancing flexibility. The app also fully integrates with Grandstream’s UCM-series of IP PBXs and allows users to effortlessly create QR codes for automatic provisioning. In addition, it facilitates voice channel switching among Bluetooth, earphones, speakerphones, and 3.5mm headsets, while also supporting two-way video calls using SIP and the H.264 video codec, making it a versatile communications tool. Overall, Grandstream Wave provides a comprehensive solution for both personal and professional communication needs.
Description
eReceptionist is a service that operates under the reputable j2 Global (NASDAQ:JCOM), a recognized leader in the industry. The company boasts a rapidly expanding network that covers over 4,200 cities across 49 countries and six continents, catering to more than 11 million subscribers globally. eReceptionist provides an advanced virtual receptionist service, which is a cutting-edge, on-demand voice communication solution. This innovative system enables mobile professionals, remote workers, small enterprises, and independent entrepreneurs to project a more polished image and enhance their productivity levels. By choosing eReceptionist, clients can enjoy the same level of quality and professionalism associated with Fortune 500 corporate phone systems, all without incurring hefty equipment costs or fees. The service offers economical call forwarding options that can direct calls to a home phone, office phone, mobile device, or voicemail. Additionally, users can assign extensions to up to three different numbers to manage call diversion effectively. Any unanswered calls can conveniently go to voicemail, and users can access their messages through the convenient voicemail-by-email feature, ensuring they never miss important communications. With eReceptionist, businesses can streamline their communication processes and enhance their overall operational efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
DIDforSale
Yes
Desktop.com
No
LDAP
Yes
Orna
Yes
PhoneNumberGuy
No
QueueMetrics
Yes
SIP.US
Yes
Servme
Yes
Telnyx
Yes
ViiBE
Yes
Integrations
DIDforSale
No
Desktop.com
Yes
LDAP
No
Orna
No
PhoneNumberGuy
Yes
QueueMetrics
No
SIP.US
No
Servme
No
Telnyx
No
ViiBE
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
$79 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Grandstream Networks
Country
United States
Website
www.grandstream.com
Vendor Details
Company Name
j2 Global
Country
United States
Website
www.evoice.com
Product Features
Softphone
Audio / Video Conferencing
Yes
Call Logging
Yes
Call Recording
Yes
Call Transfer
Yes
Caller Identification
No
Chat / Messaging
No
Contact Management
No
Fax Management
No
Product Features
Business Phone Systems
Call Logging
Yes
Call Monitoring
Yes
Call Recording
Yes
Call Routing
Yes
Employee Directory
Yes
IVR / Voice Recognition
Yes
Mobile Access
Yes
Virtual Call Center
Yes
Web Conferencing
Yes
Softphone
Audio / Video Conferencing
Yes
Call Logging
Yes
Call Recording
Yes
Call Transfer
Yes
Caller Identification
Yes
Chat / Messaging
Yes
Contact Management
Yes
Fax Management
Yes
