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Description
Customer operations in finance runs on slow, manual processes: disputes that sit in queues for weeks, KYC checks that stall on missing documents, lending queries that bounce between teams. Gradient Labs builds specialist AI agents that take on this work end to end. Each agent, from Lending to Disputes to KYC, owns its full case and comes with frontline support across voice, chat, and email, so nothing gets dropped between the front line and the back office.
The company was founded by the team behind Monzo's AI and built for financial services from the ground up, with the compliance demands of a regulated industry designed in from day one. Wise, Current, and Zego run its agents in production, in some of the largest AI deployments in the industry. Against human teams, the agents score higher on CSAT and QA, and have never lost on resolution rate.
Description
Saris AI serves as a specialized platform for banks and credit unions, designed to streamline workflows in lending, compliance, and operations through automation, while ensuring that teams maintain control with secure, compliant, and auditable processes. Its advanced AI agents excel in managing complex back-office tasks that are often labor-intensive and repetitive, which can be challenging for conventional robotic process automation (RPA) tools to handle effectively. By optimizing backend functions related to lending, deposit services, collections, risk assessment, and compliance, Saris enables financial institutions to reallocate skilled personnel from monotonous operational duties to more impactful roles that benefit members, customers, and the broader community. Furthermore, Saris seamlessly integrates with existing core banking systems and loan origination platforms, allowing institutions to enhance their workflows without the need for disruptive overhauls of their existing technological frameworks. This capability not only preserves their current infrastructure but also empowers them to adapt to evolving market demands.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Anthropic
No
Dialpad Connect
Yes
Dixa
Yes
Encompass
No
Fiserv
No
Freshcaller
Yes
Freshchat
Yes
Freshdesk
Yes
Gemini
No
Hyland Content Composer
No
Integrations
Anthropic
Yes
Dialpad Connect
No
Dixa
No
Encompass
Yes
Fiserv
Yes
Freshcaller
No
Freshchat
No
Freshdesk
No
Gemini
Yes
Hyland Content Composer
Yes
Pricing Details
Charges per case fully resolved by the AI agent
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Gradient Labs
Founded
2023
Country
United Kingdom
Website
gradient-labs.ai/
Vendor Details
Company Name
Saris
Founded
2024
Country
United States
Website
saris.ai/
Product Features
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
Yes
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
Yes
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
No
