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support

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Description

A hosted phone system, also known as PBX (Private Branch Exchange), enables businesses of all sizes to utilize an advanced enterprise-level telephone system without the significant expense associated with physical telephone infrastructure. This system is fully managed and operated by GlobalPhone, your provider of Voice-over-IP services. Operating in the cloud grants you the flexibility to work from various locations, including the office, home, or on a mobile device, while still having complete access to the office phone system. You gain access to features typically reserved for Fortune 500 companies, such as auto-attendants, call centers, hunt groups, conferencing options, call recording, and voicemail services. Unlike traditional phone networks that rely on copper wires to connect to an in-house PBX, SIP trunking eliminates the need for these outdated copper connections by employing Voice over Internet Protocol (VoIP) technology to establish a virtual phone line or trunk, facilitating the transmission of voice traffic to your phone system. This modern approach not only reduces costs but also enhances the overall functionality and reliability of your business communications.

Description

Wavetel was founded in 2010 and has since grown to be a major provider of telecom services in the UK, and around the globe. Wavetel began as a wholesale operator that offered Voice, SMS, and Data services to other operators. Wavetel's B2B services were launched in 2013 by the company. These include VoIP telephony services and Connectivity, Virtual Numbers. SIP Trunks. Microsoft Teams Direct Routing. Mobile, SMS, Call Center Solutions are available to its valued clients worldwide. Our voice messaging solutions have evolved over the years to be an enterprise solution. It can integrate with third-party CRMs and business apps through our programmable APIs.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Teams No 

Integrations

Microsoft Teams Yes 

Pricing Details

$14.75 per month
Free Trial No 
Free Version No 

Pricing Details

$13 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

GlobalPhone

Founded

1995

Country

United States

Website

www.gphone.com

Vendor Details

Company Name

Wavetel Business LTD

Founded

2010

Country

United Kingdom

Website

wavetelbusiness.co.uk

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

SIP Trunk

Automatic Fail-over Routing No 
Call Data Records No 
Caller ID No 
Disaster Recovery No 
International Numbers No 
Multiple DID Options No 
PSTN Forwarding No 
Toll-Free Numbers No 
e911 No 

Product Features

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

SIP Trunk

Automatic Fail-over Routing Yes 
Call Data Records Yes 
Caller ID Yes 
Disaster Recovery Yes 
International Numbers Yes 
Multiple DID Options Yes 
PSTN Forwarding Yes 
Toll-Free Numbers Yes 
e911 No 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

Unified Communications

Audio / Video Conferencing Yes 
Calendar Management Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing Yes 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail Yes 

Alternatives

Alternatives

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