Average Ratings 0 Ratings
Average Ratings 2,215 Ratings
Description
Enhance your helpdesk efficiency and ticket resolution rates with Goverlan Reach, a client management solution tailored for medium to large organizations. This software operates quietly in the background, allowing users to deliver remote IT support, perform administrative tasks, and oversee IT management seamlessly. With a proven track record, Goverlan Reach is relied upon by 13,000 clients who collectively manage over 3 million devices, showcasing its effectiveness in the industry. As businesses increasingly rely on remote solutions, Goverlan Reach stands out as a critical tool for IT departments looking to optimize their operations.
Description
Zoho Assist is your all-in one remote access solution. It allows you to access remote devices and manage them. You can access your overseas assets and manage them through a web-based remote support session in just a few minutes.
Zoho Assist works entirely in the cloud. You can set up remote access without being present and monitor your remote computers, laptops, phones, and servers from anywhere. Zoho Assist works with all major firewalls. It also seamlessly navigates through proxy servers. Get technical support now with industry-standard SSL with 256-bit AES data encryption to protect your data against phishing attacks and other malicious activities
API Access
Has API
No
API Access
Has API
Yes
Integrations
Freshdesk
Yes
Jira
Yes
Jira Service Management
Yes
Jira Work Management
Yes
ServiceNow
Yes
Zendesk
Yes
AgencyPlatform
No
ConnectWise PSA
Yes
Freshservice
Yes
Google Workspace
No
Integrations
Freshdesk
Yes
Jira
Yes
Jira Service Management
Yes
Jira Work Management
Yes
ServiceNow
Yes
Zendesk
Yes
AgencyPlatform
Yes
ConnectWise PSA
No
Freshservice
No
Google Workspace
Yes
Pricing Details
$15.00/month/user
Standard - $29 per month per concurrent tech
Professional - $69 per month per concurrent tech
Enterprise - $129 per month per concurrent tech
Professional - $69 per month per concurrent tech
Enterprise - $129 per month per concurrent tech
Free Trial
Yes
Free Version
No
Pricing Details
$10.00/month/user
Offers flexible pricing model. Volume discounts are also available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Goverlan Inc.
Founded
1998
Country
United States
Website
www.goverlan.com
Vendor Details
Company Name
Zoho
Founded
1996
Country
India
Website
www.zoho.com/assist/
Product Features
IT Management
Capacity Monitoring
No
Compliance Management
Yes
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
No
License Management
No
Patch Management
Yes
Remote Access
Yes
Scheduling
No
Software Inventory
Yes
User Activity Monitoring
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
No
Incident Management
No
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
No
Remote Desktop
Chat
No
Cross-Platform Access
No
File Transfer
No
Group View
No
Mobile Device Access
No
Multi Monitor Support
No
Record Remote Sessions
No
Remote Print
No
Remote Wake
No
User Management
No
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
No
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Remote Desktop
Chat
Yes
Cross-Platform Access
Yes
File Transfer
Yes
Group View
Yes
Mobile Device Access
Yes
Multi Monitor Support
Yes
Record Remote Sessions
Yes
Remote Print
Yes
Remote Wake
Yes
User Management
Yes
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
Yes
Remote Work
Collaboration
Yes
Credential Management
No
Electronic Signature
No
Employee Monitoring
No
Live Chat
Yes
Meeting Management
No
Project Management
No
Remote Access
Yes
Remote Support
Yes
Screen Sharing
Yes
Softphone
No
Task Management
No
Time Zone Tracking
No
Video Chat
Yes
Web Conferencing
No
Screen Sharing
Annotations / Drawing Tools
Yes
Desktop / Browser Sharing
Yes
Mobile Screen Sharing
Yes
Presenter Control Management
Yes
Remote Control
Yes
Screen Capture
Yes
Screen Mirroring
Yes
Screen Recording
Yes
