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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Leverage the insights gained from customer feedback to create services that effectively address the needs of your communities and citizens. By comprehensively understanding the customer journey across various access points, you can utilize this valuable information to foster beneficial transformations. Enhance the management of official customer interactions, including grievances and Freedom of Information requests. Our expertise can assist you in developing a sustainable strategy aimed at revolutionizing how you engage with customers and communities. We empower public service organizations to cultivate opportunities for impactful citizen interactions that result in tangible improvements in individuals' lives. Our collaborations span a wide array of entities, such as local councils, housing organizations, national transport services, police departments, governmental agencies, educational institutions, and the NHS. GovMetric transcends being merely a technology provider; we bring over seventy-five years of combined expertise in customer and citizen engagement to the table. We strive to exceed the expectations of being just another vendor. By focusing on genuine partnerships, we aim to make a significant difference in public service delivery.

Description

OpenCities enables local governments, regardless of their size, to deliver streamlined digital interactions. Through its innovative and user-friendly website tools, OpenCities enhances governmental services from the initial website launch and well into the future. It creates an unparalleled user experience by making government information more accessible and effectively linking residents to the resources they require. The platform connects individuals with necessary information and services without necessitating an understanding of the intricate governmental structures or jargon. Users can benefit from a specially designed search engine tailored for government purposes, which simplifies complex terminology and helps locate the desired information effortlessly. It also facilitates organization-wide content creation through a low-code/no-code platform that offers flexible design options, along with various content templates and tools. Furthermore, with a straightforward subscription model based on population and minimal setup time for websites, OpenCities empowers local governments to enhance their digital customer experiences significantly. This ultimately leads to improved community engagement and satisfaction with local services.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Granicus No 
govDelivery No 

Integrations

Granicus Yes 
govDelivery Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

GovMetric

Country

United Kingdom

Website

www.govmetric.com

Vendor Details

Company Name

Granicus

Country

United States

Website

granicus.com/solution/govaccess/opencities/

Product Features

Government

Budgeting & Forecasting No 
Code Enforcement No 
Compliance Management No 
Fixed Asset Management No 
Inventory Management No 
License Issuance No 
Permit Issuance No 
Purchasing & Receiving No 
Self Service Portal No 
Taxation & Assessment No 
Utility Billing No 
Work Order Management No 

Product Features

Website Builder

Auto Update No 
Content Import / Export No 
Drag & Drop No 
Invoices No 
Landing Pages / Web Forms No 
Newsletter Management No 
Online Booking No 
Online Store Builder No 
Pre-built Templates No 
Real Time Editing No 
SEO No 
Survey Builder No 
White Label No 

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