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Description
Gorgias is the best Shopify customer support solution. It reduces your first response time by 30% and automates as much as 30% of your support tasks. Our powerful integration allows you to edit/refund Shopify orders from Gorgias. It also allows customers to auto-respond with templates response (macros), including Shopify variables. You can also manage all customer interactions (Facebook comments, social media comments, email, etc.) from one place. All your customer interaction (Facebook messages, social media comments, chat, etc.) can be managed from one location
Description
By utilizing macros to automate routine tasks, you can effectively reduce the burden of your daily IT responsibilities. These tasks can be programmed to run at regular intervals or designated times without the need for hands-on management. The sophisticated features of the xStarter scheduler enable you to set precise launch times for your programs or tasks. You have the flexibility to execute tasks just once, on a recurring basis, or according to a more complex scheduling format. Additionally, it can operate as a Windows service, ensuring that tasks will still be executed even when no user is logged into the system. This guarantees reliability in task execution. You can send and receive emails, manage files through FTP, HTTP, and much more. For instance, you might set it up to receive daily reports via email and automatically save attachments to specified directories, or send notifications upon task completion, and download log files as needed. xStarter also allows you to record macros while you work across all applications in the Microsoft Windows ecosystem, capturing a sequence of keystrokes, mouse clicks, and movements. This feature enhances efficiency by enabling users to streamline repetitive tasks that would otherwise consume valuable time.
API Access
Has API
No
API Access
Has API
No
Integrations
Attentive
Yes
Auralis
Yes
Carbide
Yes
Chatdesk
Yes
Ema
Yes
Endear
Yes
Facebook
Yes
Flip
Yes
Geckoboard
Yes
Instagram
Yes
Integrations
Attentive
No
Auralis
No
Carbide
No
Chatdesk
No
Ema
No
Endear
No
Facebook
No
Flip
No
Geckoboard
No
Instagram
No
Pricing Details
$50.00/month
Unlimited users 350 tickets/month included All features
Free Trial
Yes
Free Version
Yes
Pricing Details
$39.50 one-time payment
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Gorgias
Country
United States
Website
www.gorgias.com/
Vendor Details
Company Name
xStarter Solutions
Website
www.xstarter.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
IT Management
Capacity Monitoring
No
Compliance Management
No
Event Logs
Yes
Hardware Inventory
No
IT Budgeting
No
License Management
No
Patch Management
No
Remote Access
Yes
Scheduling
Yes
Software Inventory
No
User Activity Monitoring
No
Server Management
CPU Monitoring
No
Credential Management
No
Database Servers
No
Email Monitoring
Yes
Event Logs
Yes
History Tracking
No
Patch Management
No
Scheduling
Yes
User Activity Monitoring
No
Virtual Machine Monitoring
No
