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Description
Gorgias is the best Shopify customer support solution. It reduces your first response time by 30% and automates as much as 30% of your support tasks. Our powerful integration allows you to edit/refund Shopify orders from Gorgias. It also allows customers to auto-respond with templates response (macros), including Shopify variables. You can also manage all customer interactions (Facebook comments, social media comments, email, etc.) from one place. All your customer interaction (Facebook messages, social media comments, chat, etc.) can be managed from one location
Description
Enhance your marketing strategy with features such as personalized emails, automated responses, and easily scannable coupons, all designed to save you time through over 800 professional templates. SnapRetail simplifies the creation of a cohesive marketing strategy using its robust planning calendar, allowing you to gain a complete perspective on your marketing efforts, including emails, social media posts, and events. Effective email marketing hinges on delivering the appropriate message at the optimal moment, and SnapRetail’s user-friendly drag-and-drop editor, along with its automation and personalization tools, empowers you to boost sales and achieve your goals. To maintain a strong presence on social media, it is essential to stay actively engaged with your audience; SnapRetail eliminates the uncertainty of content creation by enabling you to organize all your social media accounts in one centralized location, whether you’re planning for a single day, a week, or a month. If you’re aiming to elevate your small business sales online, we provide a seamless option to facilitate product sales directly through email communications, ensuring you can reach your customers whenever they need you. With these innovative tools at your disposal, you can effectively streamline your marketing efforts and focus on growing your business.
API Access
Has API
No
API Access
Has API
No
Integrations
Auralis
Yes
Ducky
Yes
Equinox
Yes
Facebook
Yes
Go Integrator Cara
Yes
Ketch
Yes
Kixie PowerCall & SMS
Yes
Lifesight
Yes
Malomo
Yes
Omnisend
Yes
Integrations
Auralis
No
Ducky
No
Equinox
No
Facebook
No
Go Integrator Cara
No
Ketch
No
Kixie PowerCall & SMS
No
Lifesight
No
Malomo
No
Omnisend
No
Pricing Details
$50.00/month
Unlimited users 350 tickets/month included All features
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Gorgias
Country
United States
Website
www.gorgias.com/
Vendor Details
Company Name
SnapRetail
Founded
2010
Country
United States
Website
www.snapretail.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
Marketing Automation
A/B Testing
No
Analytics / ROI Tracking
Yes
Artificial Intelligence
No
Content / Blogging Platform
Yes
Customizable CTAs
Yes
Drip Campaigns
Yes
Dynamic Content
Yes
Landing Pages / Web Forms
Yes
Lead Scoring
No
Sales Intelligence
Yes
Search Marketing
Yes
Segmentation
No
Social Marketing
Yes
Website Visitor Tracking
No