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Description
Gorgias is the best Shopify customer support solution. It reduces your first response time by 30% and automates as much as 30% of your support tasks. Our powerful integration allows you to edit/refund Shopify orders from Gorgias. It also allows customers to auto-respond with templates response (macros), including Shopify variables. You can also manage all customer interactions (Facebook comments, social media comments, email, etc.) from one place. All your customer interaction (Facebook messages, social media comments, chat, etc.) can be managed from one location
Description
Shopify merchants can get a Shopify email hosting package. It's easy to get Shopify email hosting. Sign up. Shopify Email Hosting in 13 Languages - Available for Merchants Worldwide Need assistance? We are always available and will respond to your tickets within 24 hours. Our intuitive UI makes managing your Shopify store email easy. You can store and organize files on our 5GB storage servers. Shopify offers dedicated email hosting packages that allow you to access your webmail within 5 minutes. Get exclusive email hosting packages for Shopify customers so you can send custom emails to your domain. Stop using gmail. Instead, use Shopify's dedicated email hosting service.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Shopify
Yes
Alhena
Yes
Appstle
Yes
Briskine
Yes
Bubblehouse
Yes
COZYROC SSIS+ Suite
Yes
Canopy
Yes
ChannelReply
Yes
Daasity
Yes
Desktop.com
Yes
Integrations
Shopify
Yes
Alhena
No
Appstle
No
Briskine
No
Bubblehouse
No
COZYROC SSIS+ Suite
No
Canopy
No
ChannelReply
No
Daasity
No
Desktop.com
No
Pricing Details
$50.00/month
Unlimited users 350 tickets/month included All features
Free Trial
Yes
Free Version
Yes
Pricing Details
$10 per month
Discounts & bundles available for multi accounts.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Gorgias
Country
United States
Website
www.gorgias.com/
Vendor Details
Company Name
Shopped Email
Website
shopped.email/
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
