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Description
Gorgias is the best Shopify customer support solution. It reduces your first response time by 30% and automates as much as 30% of your support tasks. Our powerful integration allows you to edit/refund Shopify orders from Gorgias. It also allows customers to auto-respond with templates response (macros), including Shopify variables. You can also manage all customer interactions (Facebook comments, social media comments, email, etc.) from one place. All your customer interaction (Facebook messages, social media comments, chat, etc.) can be managed from one location
Description
Receive instant notifications for new leads through Email, SMS, or by connecting with your CRM and spreadsheets, eliminating the need to repeatedly download CSV files from Facebook. Our service enables lead ad notifications without the hassle of CSV downloads, allowing you to send responses via Email, SMS, and popular CRM or email marketing platforms. Studies indicate that replying to a lead within five minutes significantly enhances the likelihood of a successful sale, while any delay beyond that reduces the chances by up to 80%. With our automated system, you can ensure rapid responses to potential clients, making the process seamless and efficient. In situations where immediate responses aren’t feasible, sending an auto-personalized Email or SMS can serve as an effective alternative. Use our autoresponder to acknowledge receipt of inquiries and inform clients that you will reach out soon or request additional information. Easily follow up with your leads, streamlining your communication efforts and improving sales outcomes in the process.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
Yes
Gmail
Yes
Slack
Yes
Coevera
No
Desktop.com
Yes
Endear
Yes
Finsi
Yes
Guru
Yes
Klaus
Yes
Maestra
Yes
Integrations
Facebook
Yes
Gmail
Yes
Slack
Yes
Coevera
Yes
Desktop.com
No
Endear
No
Finsi
No
Guru
No
Klaus
No
Maestra
No
Pricing Details
$50.00/month
Unlimited users 350 tickets/month included All features
Free Trial
Yes
Free Version
Yes
Pricing Details
$15 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Gorgias
Country
United States
Website
www.gorgias.com/
Vendor Details
Company Name
SaveMyLeads
Country
Estonia
Website
savemyleads.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
Lead Management
Activity Tracking
No
Campaign Management
No
Lead Capture
No
Lead Distribution
No
Lead Nurturing
No
Lead Scoring
No
Lead Segmentation
No
Pipeline Management
No
Prospecting Tools
No
Source Tracking
No
