Average Ratings 0 Ratings
Average Ratings 4 Ratings
Description
You can utilize it on any website, whether it's accessible to the public or protected by authentication. It provides evaluations on various aspects such as performance, accessibility, progressive web applications, SEO, and more. Lighthouse can be executed through Chrome DevTools, via the command line, or as a Node application. To use it, simply provide a URL for Lighthouse to evaluate, and it will conduct a series of assessments on the page, ultimately producing a report that reflects the page's quality. From this report, you can identify the audits that did not pass as guidance for enhancing the page. Each assessment comes with a reference document that details why the audit matters and offers suggestions for improvement. Additionally, the Lighthouse Viewer needs the JSON output from a Lighthouse report. The following section outlines how to obtain this JSON format based on the specific Lighthouse stream you are utilizing, ensuring you can effectively interpret and utilize the data.
Description
Call centers face a significant challenge in providing the correct answers to customers' questions at the right time.
Providing the right answers at the right time is crucial to the customer experience.
Knowledge management can assist you in illuminating your path.
Any question, at any time, from any device, can be answered.
Lighthouse simplifies information discovery and cuts training and onboarding time in half.
The Lighthouse call center knowledge database assists call center agents in expediting calls while avoiding inaccuracies.
API Access
Has API
No
API Access
Has API
No
Integrations
DebugBear
Yes
Elite Site Optimizer
Yes
Freshsales
No
Genesys Cloud CX
No
Google Chrome
Yes
Microsoft Teams
No
Salesforce
No
Sourcetable
Yes
Tugboat QA
Yes
Zendesk
No
Integrations
DebugBear
No
Elite Site Optimizer
No
Freshsales
Yes
Genesys Cloud CX
Yes
Google Chrome
No
Microsoft Teams
Yes
Salesforce
Yes
Sourcetable
No
Tugboat QA
No
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Founded
1998
Country
United States
Website
developer.chrome.com/docs/lighthouse/overview/
Vendor Details
Company Name
KMS Lighthouse
Country
Israel
Website
www.kmslh.com
Product Features
Website Optimization Tools
Competitor Analysis
No
Content Management
No
Keyword Research Tools
No
Link Management
No
Performance Metrics
No
Problem Area Alerts
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes