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Description
Enhance customer interactions with human agents through Agent Assist, a feature of Google Cloud’s Contact Center AI. It offers pre-prepared responses for customers to ensure timely communication. By leveraging a centralized knowledge base, it provides comprehensive answers to customer inquiries. This capability allows agents to manage 28% more conversations, leading to a reduction in operational expenses, shorter average hold times for customers, and an improved capacity to manage peak traffic effectively. Customer satisfaction can see a boost of 10% thanks to the delivery of consistent, high-quality responses, and the training process becomes faster as agents learn from top performers. The implementation of Smart Reply can decrease abandoned chats by enabling response times that are 15% quicker, utilizing rapid answers sourced from the central knowledge base. Furthermore, Agent Assist suggests effective phrases used by successful agents, enhancing the quality and uniformity of the customer experience. This system also recommends relevant knowledge base content to assist agents in addressing customer issues more effectively, thereby minimizing wait times and ensuring customers receive precise information. Overall, the combination of these features streamlines the customer support process, making it more efficient and effective.
Description
Quark is a cutting-edge platform powered by AI, created by Alibaba Group, that provides a diverse range of tools and services tailored for young users in China, facilitating information search, storage, and consumption. Its array of features consists of intelligent search capabilities, a Quark cloud drive, an AI camera, Quark learning tools, and Quark documents, all crafted to improve the way users gather and use content effectively for both educational and professional needs. As a result, Quark has quickly gained popularity as an AI assistant among the youth and stands as a key innovative venture for Alibaba Group. Users can engage in an enhanced search experience, develop strategies, and tackle challenges with ease, accessing solutions at any moment. By simply entering instructions, they can navigate through intricate problems effortlessly. The platform supports text, images, videos, tables, and quick comprehension through a versatile super search box that provides one-stop answers, content creation, and summaries. Furthermore, it efficiently browses web pages while offering controlled translation services, enabling seamless multi-end collaboration and swift sharing of URLs and documents among users. This wide-ranging functionality makes Quark an invaluable resource for today's tech-savvy generation.
API Access
Has API
API Access
Has API
Integrations
Avaya Experience Platform
Cisco Unified Contact Center
DeepSee
Elastic Observability
Five9
Genesys Cloud CX
Google Cloud Platform
Google Contacts
LivePerson
[24]7.ai
Integrations
Avaya Experience Platform
Cisco Unified Contact Center
DeepSee
Elastic Observability
Five9
Genesys Cloud CX
Google Cloud Platform
Google Contacts
LivePerson
[24]7.ai
Pricing Details
$0.06 per session
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Founded
1998
Country
United States
Website
cloud.google.com/agent-assist
Vendor Details
Company Name
Alibaba
Founded
1999
Country
China
Website
ali-home.alibaba.com/en-US/about-alibaba-businesses-1747702846754652160
