Average Ratings 1 Rating

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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Google Assistant is always available to assist you whenever you need it, no matter where you are. To begin using it, simply press and hold the home button on your device. You also have the ability to formulate personalized queries. Designed with your privacy in mind, Google Assistant ensures that your information remains confidential, secure, and protected. By utilizing Google Assistant, you place your trust in us regarding your data, and we take the responsibility of safeguarding and respecting it seriously. Understanding that privacy is a personal matter, we've developed straightforward privacy controls that empower you to make choices that suit your preferences. Visit this page to discover more about how Google Assistant functions, the privacy settings available to you, frequently asked questions, and additional resources. To initiate, hold down the home button on compatible Android devices or download the Google Assistant application from the App Store. You can effortlessly send texts, set reminders, enable Battery Saver mode, and quickly access your emails. Additionally, Google Assistant can help you manage your daily tasks with ease.

Description

Enhance customer interactions with human agents through Agent Assist, a feature of Google Cloud’s Contact Center AI. It offers pre-prepared responses for customers to ensure timely communication. By leveraging a centralized knowledge base, it provides comprehensive answers to customer inquiries. This capability allows agents to manage 28% more conversations, leading to a reduction in operational expenses, shorter average hold times for customers, and an improved capacity to manage peak traffic effectively. Customer satisfaction can see a boost of 10% thanks to the delivery of consistent, high-quality responses, and the training process becomes faster as agents learn from top performers. The implementation of Smart Reply can decrease abandoned chats by enabling response times that are 15% quicker, utilizing rapid answers sourced from the central knowledge base. Furthermore, Agent Assist suggests effective phrases used by successful agents, enhancing the quality and uniformity of the customer experience. This system also recommends relevant knowledge base content to assist agents in addressing customer issues more effectively, thereby minimizing wait times and ensuring customers receive precise information. Overall, the combination of these features streamlines the customer support process, making it more efficient and effective.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

2Smart Cloud Yes 
Ai Field Management Yes 
Aimylogic Yes 
Blynk Yes 
Botmaker Yes 
BrandWizard Yes 
Cisco Unified Contact Center No 
Conva.AI Yes 
Daybook Yes 
EBM Yes 
Engagely.ai Yes 
Five9 No 
Google Cloud Contact Center AI Yes 
Indigo.ai Yes 
Merchant Centric Yes 
Mindsay Yes 
Partoo Yes 
Poweramp Yes 
Sionic Yes 
Smartly.AI Yes 

Integrations

2Smart Cloud No 
Ai Field Management No 
Aimylogic No 
Blynk No 
Botmaker No 
BrandWizard No 
Cisco Unified Contact Center Yes 
Conva.AI No 
Daybook No 
EBM No 
Engagely.ai No 
Five9 Yes 
Google Cloud Contact Center AI No 
Indigo.ai No 
Merchant Centric No 
Mindsay No 
Partoo No 
Poweramp No 
Sionic No 
Smartly.AI No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

$0.06 per session
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

assistant.google.com

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

cloud.google.com/agent-assist

Product Features

Product Features

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