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Description

Gomocha reveals untapped efficiencies by aligning skills with market needs, ensuring that your field technicians provide an outstanding customer service experience that not only boosts revenue but also keeps you compliant. For instance, the dispatch system can assign the most suitable technician to each job site, monitor the exact locations of all technicians, and relay real-time updates to customers, ensuring they are informed about estimated arrival times. The comprehensive field service management platform and mobile application empower your field service personnel with complete access to a diverse range of information pertaining to customers, assets, employees, and tasks. Additionally, it enables them to receive and review work orders, track materials, log time and expenses, check inventory levels, and manage parts requests, shipments, or returns while functioning seamlessly in both online and offline modes. This holistic approach not only enhances efficiency but also significantly elevates the overall service quality.

Description

Elevate your business operations with a comprehensive Windows-based solution designed to streamline job and customer management, monitor your team's time and materials, and analyze your business outcomes. Bid farewell to cluttered sticky notes, as our software efficiently handles input, tracking, messaging, and processing for every incoming call, seamlessly transforming it into a scheduled job. You can easily manage customer relationships, keep tabs on ongoing jobs, and access both job statuses and customer history. The customized map of your service area allows you to visualize the geographic locations and timing for each job, with technician routes displayed in a clear, color-coded manner. Additionally, our planner view, resembling a calendar, offers an intuitive overview of your technicians' daily schedules. You can also oversee your preferred inventory levels, monitor stocked parts, and manage unique items, ensuring that special order parts are readily available for specific jobs, ultimately enhancing your operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ServiceBench No 

Integrations

ServiceBench Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$150 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Gomocha

Founded

1992

Country

United States

Website

www.gomocha.com/platform/

Vendor Details

Company Name

Rossware

Country

United States

Website

www.rossware.com

Product Features

Appointment Scheduling

Appointment Reminders Yes 
Automated Scheduling Yes 
Calendar Sync No 
Client Database Yes 
Group Scheduling No 
Mobile Access Yes 
Multi-Location No 
Online Booking No 
Online Payments Yes 
Recurring Appointments Yes 
Room Booking Management No 

Field Service Management

Billing & Invoicing No 
Contact Database Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock No 
Work Order Management Yes 

Scheduling

Alerts/Notifications Yes 
Appointment Scheduling No 
Automated Scheduling Yes 
Calendar Management Yes 
Class Scheduling No 
Employee Scheduling Yes 
Facility Scheduling No 
Group Scheduling No 
Interview Scheduling No 
Meeting Room Booking No 
Multi-Location No 
Online Scheduling No 
Payment Processing Yes 
Real-time Scheduling Yes 
Reservations No 
Resource Scheduling No 
Room Booking Management No 

Service Dispatch

Billing & Invoicing No 
Call Center Management No 
Contract Management Yes 
Customer Database Yes 
Inventory Control No 
Job Management Yes 
Job Tracking Yes 
Mobile Access Yes 
Routing Yes 
Scheduling Yes 
Self Service Portal No 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Work Order

Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control No 
Job Management Yes 
Preventive Maintenance Yes 
Quotes / Estimates Yes 
Recurring Appointments Yes 
Routing Yes 
Scheduling Yes 
Task Management No 

Workforce Management

Budgeting & Forecasting No 
Contractor Management Yes 
Employee Lifecycle Management Yes 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce No 

Product Features

Alternatives

Alternatives