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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Experience increased leisure time as Gnbly handles the scheduling of your medical appointments, salon visits, and dining reservations with a mere voice command. This innovative tool is capable of effortlessly navigating phone systems by utilizing key presses to complete various tasks. Bid farewell to tedious waiting periods on the line, as Gnbly adeptly resolves your queries and collects vital information. Take charge of your access to business information with Gnbly's skilled inquiry features. Whether you're looking for store hours, product stock, or pricing specifics, Gnbly promptly retrieves the information you require, streamlining your daily routine. We provide you with the technology to engage in conversations through Gnbly, and its potential is limited only by your imagination. Common applications include making reservations, conducting screening interviews, obtaining quotes, and requesting status updates, among others. With Gnbly, you can enhance productivity while effortlessly managing your time.

Description

Enhance customer interactions with human agents through Agent Assist, a feature of Google Cloud’s Contact Center AI. It offers pre-prepared responses for customers to ensure timely communication. By leveraging a centralized knowledge base, it provides comprehensive answers to customer inquiries. This capability allows agents to manage 28% more conversations, leading to a reduction in operational expenses, shorter average hold times for customers, and an improved capacity to manage peak traffic effectively. Customer satisfaction can see a boost of 10% thanks to the delivery of consistent, high-quality responses, and the training process becomes faster as agents learn from top performers. The implementation of Smart Reply can decrease abandoned chats by enabling response times that are 15% quicker, utilizing rapid answers sourced from the central knowledge base. Furthermore, Agent Assist suggests effective phrases used by successful agents, enhancing the quality and uniformity of the customer experience. This system also recommends relevant knowledge base content to assist agents in addressing customer issues more effectively, thereby minimizing wait times and ensuring customers receive precise information. Overall, the combination of these features streamlines the customer support process, making it more efficient and effective.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Avaya Experience Platform No 
Cisco Unified Contact Center No 
Elastic Observability No 
Five9 No 
Genesys Cloud CX No 
Google Cloud Platform No 
Google Contacts No 
LivePerson No 
[24]7.ai No 

Integrations

Avaya Experience Platform Yes 
Cisco Unified Contact Center Yes 
Elastic Observability Yes 
Five9 Yes 
Genesys Cloud CX Yes 
Google Cloud Platform Yes 
Google Contacts Yes 
LivePerson Yes 
[24]7.ai Yes 

Pricing Details

$20 per month
Free Trial No 
Free Version No 

Pricing Details

$0.06 per session
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Gnbly

Country

United States

Website

gnbly.com

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

cloud.google.com/agent-assist

Product Features

Product Features

Alternatives

Alternatives

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