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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Glynk is a customer support platform that's specifically for SaaS companies looking to unify KB articles and Community answers. We have built an online community from scratch and grown it to 2,000,000 members. We have learned many lessons from this journey. To make it a thriving community, we worked on the most difficult UX problems, engagement issues and retention. The result is a world-class community platform that actually works. We are not like other platforms. We don't have a list of features that can be sold. Instead, we offer a variety of proven experiences that will engage your members and help build the community you've always wanted. We will guide you through the initial stages of your launch and onboarding to ensure that your members feel comfortable. Glynk is a great tool for you if Community is at the heart of your strategy.

Description

Most people are unaware of the benefits you provide, as 90% lack knowledge about your contributions. Insights empowers organizations to engage their communities on a large scale. Establish essential priorities, acknowledge your successes, and receive the recognition you deserve. Utilize community advice and harness algorithms to transform responses into practical insights. Close feedback loops by providing personalized updates on your impact and sending notifications about ongoing progress. Instead of cluttered lists of milestones, present a streamlined website that showcases your primary objectives and significant outcomes. Everyone can monitor their specific interests, making it easier for you to understand what matters to your community. Allow goal leaders to gain recognition and encourage program leaders to share their advancements. Enhance performance management by sharing updates on social platforms and prominent websites. Receive monthly status reports from your program leaders detailing important actions and notable achievements. Ensure your participants feel comfortable by creating a subdomain and integrating widgets into your main site, fostering a more cohesive community experience. This approach not only enhances communication but also strengthens community ties, ultimately leading to greater collaboration and shared success.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Zendesk Yes 
Zoho CRM Yes 

Integrations

HubSpot CRM No 
HubSpot Customer Platform No 
Zendesk No 
Zoho CRM No 

Pricing Details

$499
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Glynk

Founded

2015

Country

United States

Website

glynk.com

Vendor Details

Company Name

Insights.US

Founded

2010

Country

Israel

Website

www.insights.us

Product Features

Community

Content Management Yes 
Content Moderation Yes 
Discussions / Forums Yes 
Event Management Yes 
Group Management Yes 
Ideation / Crowdsourcing Yes 
Member Directory Yes 
Membership Management Yes 
Social Media Management No 
Website Management No 
White Label No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management No 
Community Management Yes 
Content Syndication Yes 
Feedback Collection No 
Gamification Yes 
Live Chat Yes 
Video Content Yes 

Product Features

Community

Content Management Yes 
Content Moderation Yes 
Discussions / Forums Yes 
Event Management Yes 
Group Management Yes 
Ideation / Crowdsourcing Yes 
Member Directory Yes 
Membership Management Yes 
Social Media Management No 
Website Management No 
White Label No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management Yes 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Decision Support

Application Development No 
Budgeting & Forecasting No 
Data Analysis Yes 
Decision Tree Analysis Yes 
Monte Carlo Simulation No 
Performance Metrics No 
Rules-Based Workflow No 
Sensitivity Analysis No 
Thematic Mapping No 
Version Control No 

Idea Management

Activity Dashboard Yes 
Brainstorming Yes 
Collaboration Yes 
Creator Tracking No 
Idea Ranking Yes 
Project Tracking No 
Status Tracking No 

Innovation

Collaboration Yes 
Discussion Threads Yes 
Engagement Monitoring Yes 
Evaluation Workflow No 
Feedback Management Yes 
Gamification No 
Idea Ranking Yes 
Ideation / Crowdsourcing Yes 
Open Innovation No 
Polls / Voting No 
Trend Tracking No 

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