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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Top luxury brands around the globe rely on Glowing to enhance their customer engagement, foster team collaboration, and stimulate business growth. As a remarkable pioneer in the field, Glowing is continuously broadening its international footprint in major cities to satisfy the increasing demand for its exceptional enterprise-class customer engagement solution, which is essential for navigating today's intricate omni-channel and multi-platform landscapes. By utilizing data and real-time messaging across various platforms, brands can cultivate significant interactions at every stage of the customer journey. The platform allows for seamless management of numerous conversations across multiple messaging channels through automation, while also enabling businesses to mitigate and rectify negative guest experiences by automatically implementing service recovery workflows integrated with vital systems. Glowing provides a cohesive messaging solution that connects with leading technologies, empowering businesses to offer a uniquely differentiated and deeply personalized customer engagement experience. This innovative approach not only enhances customer satisfaction but also contributes to long-term loyalty and brand advocacy.

Description

Saufter serves as a customer engagement platform driven by artificial intelligence that automates the processes of behavioral email marketing and campaign oversight. It assesses user behavior and the stages of their journey to create tailored campaign recommendations, which include emails, in-app messages, and surveys, provided weekly for prompt review. This automation not only simplifies marketing strategies but also boosts effectiveness and guarantees precise communication. Furthermore, Saufter supports multiple platforms, allowing companies to handle customer interactions across diverse channels seamlessly from one interface. This capability significantly enhances the overall user experience and fosters more meaningful customer relationships.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Agilysys Analyze Yes 
Amadeus Central Reservations System (CRS) Yes 
Infor CloudSuite Business Yes 
Knowcross Yes 
Salesforce Yes 

Integrations

Agilysys Analyze No 
Amadeus Central Reservations System (CRS) No 
Infor CloudSuite Business No 
Knowcross No 
Salesforce No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Glowing.io

Founded

2014

Country

United States

Website

glowing.io

Vendor Details

Company Name

Saufter.io

Founded

2024

Country

United Kingdom

Website

saufter.io

Product Features

Product Features

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration No 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback No 
Templates No 

Alternatives

Alternatives