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features
design
support

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Write a Review

Description

Glow stands out as a top-tier online research platform designed to facilitate swift and informed decision-making. With unparalleled access to a vast network of over 100 million consumers and 6 million businesses globally, accompanied by a team of experts available when needed, Glow empowers users to refine their market research processes and confidently act on their findings. Validate your concepts prior to launching them into the market, enabling you to gauge consumer interest and discover the right product-market alignment, ultimately saving valuable time and resources while instilling confidence in your investment choices. Monitor your brand’s health in real-time with an intuitive interface that allows for rapid deployment, ensuring you achieve trustworthy insights regarding the effectiveness of your brand-building efforts. Stay ahead of the curve by acquiring current insights about competitors, significant industry players, and growth trends within the market, revealing opportunities that can help you dominate your sector. By leveraging Glow’s resources, businesses can make informed strategic decisions that propel them forward.

Description

Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Axis LMS Yes 
Freshchat No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Jobma Yes 
Meteora Yes 
Microsoft Outlook No 
Salesforce No 
Slack No 
Stackreaction No 
WhatsApp No 
Wufoo Yes 
Zapier No 
Zendesk No 

Integrations

Axis LMS No 
Freshchat Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Jobma No 
Meteora No 
Microsoft Outlook Yes 
Salesforce Yes 
Slack Yes 
Stackreaction Yes 
WhatsApp Yes 
Wufoo No 
Zapier Yes 
Zendesk Yes 

Pricing Details

$50 per month
Free Trial No 
Free Version Yes 

Pricing Details

$99 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Glow

Founded

2013

Country

Australia

Website

www.glowfeed.com

Vendor Details

Company Name

SurveySensum

Founded

2018

Country

India

Website

www.surveysensum.com

Product Features

Market Research

Benchmarking No 
Compensation Management No 
Data Management No 
Email / Online No 
Face-to-Face No 
Panel Management No 
Paper-Based No 
Phone-Based No 
Sample Management No 
Statistical Analysis No 
Survey Management No 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing No 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey No 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Market Research

Benchmarking No 
Compensation Management No 
Data Management No 
Email / Online No 
Face-to-Face No 
Panel Management No 
Paper-Based No 
Phone-Based No 
Sample Management No 
Statistical Analysis No 
Survey Management No 

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools Yes 
Email Marketing No 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching No 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video No 

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