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Average Ratings 49 Ratings

Total
ease
features
design
support

Description

Glass Desktop Box is a Windows application designed to help users manage local files through visual workspaces and facilitate the sharing of specific files or folders. Within this platform, users can customize their Desktop Boxes by arranging items, creating tabs and folder links, adding notes, and selecting either static or animated backgrounds. A Windows host has the capability to invite colleagues, clients, or friends to collaborate in a shared workspace or exchange files via a browser link, allowing guests to upload and download files without needing to install the desktop application or set up an account. File transfers utilize a direct peer-to-peer connection whenever feasible, with a relay option as a backup, ensuring that shared files are not stored permanently in the cloud. During the sharing process, users can take advantage of PIN-protected access and a live chat feature for enhanced communication. This software caters to both individual users and teams looking to efficiently organize their projects locally while also sharing files seamlessly across different devices. The application operates on Windows, while recipients have the flexibility to join through web browsers on various platforms including Windows, Mac, Linux, iPhone, iPad, or Android, making it highly accessible for diverse users. Additionally, the intuitive interface promotes better productivity and collaboration among users.

Description

HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials. When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots. To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256. Core features: - No sign-up for the remote user – reduce friction and speed up session initiation. - Reboot & reconnect – continue support after system restarts without losing access. - UAC elevation support – perform administrative tasks on Windows devices during the session. - File transfer – move files between devices during support work. - Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default. - Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session. - Multi-screen view – work across all client monitors without switching context. - Two-factor authentication (2FA) – protect account access. - Firewall-friendly connections – run support within restricted network environments.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

€11.99 one-time
Light is a one-time purchase at €11.99 net and includes one Windows license for one computer, 12 months of online services and updates, and a 1 GB monthly relay allowance. Starter is €22.99 net and includes a 5 GB monthly relay allowance. Direct peer-to-peer transfers do not use the relay allowance. After 12 months, the activated local version remains usable, but online services require a new purchase. There is no subscription or automatic renewal.
Free Trial No 
Free Version No 

Pricing Details

$0
The product is completely free of charge, no fees and no ads
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Glass Desktop Box

Country

Germany

Website

glassdesktopbox.com

Vendor Details

Company Name

Electronic Team, Inc.

Founded

2001

Country

United States

Website

www.helpwire.app/

Product Features

File Sharing

Audit Trail No 
Chat / Messaging No 
Collaboration No 
Document Management No 
Drag & Drop No 
Electronic Signature No 
Encryption No 
File Synchronization No 
Search No 
User Management No 
Version Control No 
Workflow Management No 

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Alternatives

No Alternatives

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