Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Glance helps you improve your digital customer engagements. Your sales rep, service representative, or trainer can instantly join the customer on your website or app and see their screen. You can then provide human-to-human guidance.
Description
Customers prefer to engage with businesses through their preferred methods, whether that be via phone, chat, or online platforms. Consequently, it is essential for your contact center to adapt to each individual’s chosen means of communication. A cloud-based Contact Center as a Service (CCaaS) solution empowers your agents with the flexibility needed to connect with customers on their terms while also reducing your expenses related to hardware and operational costs. Offered by Windstream Enterprise, CCaaS is an all-in-one customer service solution that utilizes advanced Unified Communications as a Service (UCaaS) technology. This approach allows for a smooth integration of various communication channels, such as voice calls, web chats, and text messages, all equipped with omnichannel routing to enable customers to reach out through their most convenient options. Moreover, CCaaS provides effective call management and analytical tools designed to enhance agent performance and improve the likelihood of resolving issues on the first contact. By implementing this system, businesses can significantly enhance customer satisfaction and operational efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
AWS Marketplace
Yes
Canonical Juju
Yes
ConformX
Yes
MicroStack
Yes
Mir Display Server
Yes
SOLEX
Yes
Windstream Enterprise UCaaS
No
Integrations
AWS Marketplace
No
Canonical Juju
No
ConformX
No
MicroStack
No
Mir Display Server
No
SOLEX
No
Windstream Enterprise UCaaS
Yes
Pricing Details
$149.00 per year
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Glance
Founded
2000
Country
United States
Website
www.glance.cx
Vendor Details
Company Name
Windstream Enterprise
Country
United States
Website
www.windstreamenterprise.com/products/ccaas/
Product Features
Screen Sharing
Annotations / Drawing Tools
Yes
Desktop / Browser Sharing
Yes
Mobile Screen Sharing
Yes
Presenter Control Management
No
Remote Control
No
Screen Capture
No
Screen Mirroring
No
Screen Recording
No
Video Conferencing
Electronic Hand Raising
No
Mobile Access
Yes
On-Demand Webcasting
Yes
Presentation Streaming
Yes
Presentation Tools
Yes
Private Chat
Yes
Real-Time Chat
Yes
Record & Playback Ability
No
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
No
Web Conferencing
Electronic Hand Raising
No
Mobile Access
Yes
On-Demand Webcasting
Yes
Presentation Streaming
Yes
Presentation Tools
Yes
Private Chat
Yes
Real-Time Chat
Yes
Record & Playback Ability
No
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No