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Description

Gladia is an advanced audio transcription and intelligence solution that provides a cohesive API, accommodating both asynchronous (for pre-recorded content) and real-time transcription, thereby allowing developers to translate spoken words into text across more than 100 languages. This platform boasts features such as word-level timestamps, language recognition, code-switching capabilities, speaker identification, translation, summarization, a customizable vocabulary, and entity extraction. With its real-time engine, Gladia maintains latencies below 300 milliseconds while ensuring a high level of accuracy, and it offers “partials” or intermediate transcripts to enhance responsiveness during live events. Overall, Gladia stands out as a versatile tool for developers looking to integrate comprehensive audio transcription capabilities into their applications.

Description

Create a scalable voice experience with the API that connects millions globally. With Twilio Voice, you can build unique phone call experiences with one API, to create, receive, control and monitor calls with just a few lines of code. Customize your experience the way you want by using a wide range of customization resources, such as our Voice SDK, speech recognition, Interactive Voice Response (IVR), and recording transcriptions. Whether you're looking to set up global conferencing or alerts & notifications, Twilio has the support you need for building with Voice, such as our Twilio Runtime and Studio developer tools. Find docs, code samples, and helper libraries to start building today.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Twilio Yes 
CargoFlare No 
Dograh Yes 
ElectroNeek Yes 
Jeeva eClinical Cloud No 
Level AI No 
Live 360 No 
LiveKit Yes 
MachinesFluent Yes 
Mimasa AI No 
Pinpoint No 
Rayven No 
Recall.ai Yes 
Spoke Phone No 
Vapi AI Yes 
WaveKat Voice No 
Whelp No 

Integrations

Twilio Yes 
CargoFlare Yes 
Dograh No 
ElectroNeek No 
Jeeva eClinical Cloud Yes 
Level AI Yes 
Live 360 Yes 
LiveKit No 
MachinesFluent No 
Mimasa AI Yes 
Pinpoint Yes 
Rayven Yes 
Recall.ai No 
Spoke Phone Yes 
Vapi AI No 
WaveKat Voice Yes 
Whelp Yes 

Pricing Details

10 hours free
Free Trial Yes 
Free Version Yes 

Pricing Details

$0.0085 per min
Programmable Voice: Starting at $0.0085/min to receive and $0.014/min to make a call
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Gladia

Founded

2022

Country

United States

Website

www.gladia.io

Vendor Details

Company Name

Twilio

Founded

2008

Country

United States

Website

www.twilio.com/en-us/voice

Product Features

Speech Recognition

Audio Capture No 
Automatic Form Fill No 
Automatic Transcription Yes 
Call Analysis No 
Concatenated Speech No 
Continuous Speech No 
Customizable Macros No 
Multi-Languages Yes 
Specialty Vocabularies Yes 
Speech-to-Text Analysis Yes 
Variable Frequency No 
Voice Recognition Yes 

Transcription

AI / Machine Learning Yes 
Annotations No 
Audio/Video File Upload Yes 
Automatic Transcription Yes 
Collaboration Tools No 
File Sharing No 
For Manual Transcription No 
Full Text Search No 
Multi-Language Support Yes 
Natural Language Processing (NLP) No 
Playback Controls No 
Speech Recognition Yes 
Subtitles No 
Text Editor No 
Timecoding No 

Product Features

Auto Dialer

Call Center Management No 
Call Recording Yes 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer No 
Surveys No 

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking Yes 
Unified Communications No 
Voice Quality Enhancement No 

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

Speech Recognition

Audio Capture Yes 
Automatic Form Fill No 
Automatic Transcription Yes 
Call Analysis No 
Concatenated Speech Yes 
Continuous Speech Yes 
Customizable Macros No 
Multi-Languages Yes 
Specialty Vocabularies Yes 
Speech-to-Text Analysis Yes 
Variable Frequency Yes 
Voice Recognition Yes 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition Yes 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

Transcription

AI / Machine Learning Yes 
Annotations Yes 
Audio/Video File Upload Yes 
Automatic Transcription Yes 
Collaboration Tools Yes 
File Sharing Yes 
For Manual Transcription Yes 
Full Text Search Yes 
Multi-Language Support Yes 
Natural Language Processing (NLP) Yes 
Playback Controls Yes 
Speech Recognition Yes 
Subtitles Yes 
Text Editor Yes 
Timecoding Yes 

Alternatives

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