Average Ratings 2 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

The cloud software Getscreen.me allows you to connect to your desktop from anywhere via a direct link through your browser. The quick support function allows you to quickly connect to the user's computer in order to help him solve a problem. You can set up permanent access if you need to connect often. This saves time and allows you to call customers or ask questions in the chat window. If you have a large company, you can create teams and work together under the same account. Getscreen.me is completely safe. The service uses the HTTPS protocol which includes AES encryption. We use algorithms to detect and block attempts to match passwords and one-time links. Integration with popular platforms like Google Chrome Extension, Telegram and Jira Service Desk, as well as with HTTP API.

Description

VikiDesk is a comprehensive remote-support solution for both IT service providers and individual PC users on the Windows platform. It integrates various features such as remote session handling, management of customer devices, and organization of tickets and appointments within a unified workspace; additionally, it allows for file transfers and sending text-based commands to multiple PCs simultaneously. The platform is equipped with the Viki AI assistant, which can analyze reported issues, execute authorized configuration, repair, or update tasks, and provide a summary of its findings. Actions taken are regulated by device permissions and the required user or support authorizations. A dedicated customer module facilitates ongoing service agreements, while a quick-support feature caters specifically to ad-hoc sessions. For private users, the service offers a subscription model for IT assistance, ensuring that human support is available when necessary. Subscriptions come in both paid options with and without AI capabilities, and many eligible plans provide a five-day trial period, allowing users to explore the service before committing fully. This combination of features makes VikiDesk a versatile tool for managing remote IT support efficiently.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Chaport Yes 
Chatra Yes 
Formilla.com Yes 
Google Authenticator Yes 
Google Chrome Yes 
Jira Service Management Yes 
JivoChat Yes 
KonnectzIT Yes 
LiveChat Yes 
Omnidesk Yes 
ServiceNow Yes 
Telegram Yes 
XEOX Yes 
Zendesk Yes 

Integrations

Chaport No 
Chatra No 
Formilla.com No 
Google Authenticator No 
Google Chrome No 
Jira Service Management No 
JivoChat No 
KonnectzIT No 
LiveChat No 
Omnidesk No 
ServiceNow No 
Telegram No 
XEOX No 
Zendesk No 

Pricing Details

$5
Standard: from $5 per month
Advanced: from $80 per year
Enterprise: from $100 per year

Pay only for what you use!
Free Trial No 
Free Version Yes 

Pricing Details

€29.99/month
Plans start at €29.99 per month and are available with or without AI. Eligible plans include a five-day trial.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Getscreen.me

Founded

2018

Country

Cyprus

Website

getscreen.me

Vendor Details

Company Name

Cruvigo

Country

Germany

Website

vikidesk.de/

Product Features

Remote Desktop

Chat Yes 
Cross-Platform Access Yes 
File Transfer Yes 
Group View Yes 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions Yes 
Remote Print No 
Remote Wake Yes 
User Management Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Product Features

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Alternatives

Alternatives

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