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Average Ratings 0 Ratings
Description
Getlead CRM streamlines the management of contact interactions and their histories. New events such as phone calls, messages, missed calls, and IVR data related to a business are effortlessly recorded, allowing for more effective planning, automation, and execution of follow-up interactions. Additionally, Getlead CRM facilitates the creation of reports, the import and export of contacts, in-depth analysis, and precise audience segmentation as required. Incoming leads are efficiently routed among sales managers, marketing campaigns can be assessed, and access rights to any lead or deal can be adjusted based on its status or other criteria. The CRM’s dashboards provide instant overviews of key sales activities, enabling agents to track the total number of leads generated, identify unconverted leads, and compare their performance against fellow team members. Furthermore, this comprehensive insight allows businesses to refine their strategies and enhance overall productivity in lead management.
Description
OMniLeads is an independent software solution tailored for Contact Centers, built on the principles of Free Software GPL V3, and specifically designed to enhance the management, functioning, and oversight of Contact Centers. Its comprehensive features enable all Call Center activities to be executed via web-based interfaces, ensuring that both agents and supervisors have access to their necessary tools within a unified application, thanks to the integration of WebRTC standards. The system is capable of identifying answering machines and can respond based on predetermined protocols that may include leaving a recorded message, attempting to reconnect later, or bypassing the contact altogether, all aimed at optimizing operational time and efficacy. OML accommodates various roles, including administrator, supervisor, client, and agent, with distinct levels of access and information tailored to meet the specific requirements of each role. Additionally, users can be customized according to the unique needs of individual projects, offering flexibility in management. OML can be implemented in an All In One (AIO) setup or configured to distribute the workload among separate servers dedicated to applications, databases, and communications, thereby enhancing scalability and performance. The versatility and efficiency of OML make it a valuable asset for any Contact Center looking to improve its operations.
API Access
Has API
Yes
API Access
Has API
No
Integrations
WhatsApp
No
Pricing Details
$29
Free Trial
Yes
Free Version
Yes
Pricing Details
$19
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Getlead
Country
India
Website
www.getlead.co.uk/crm/
Vendor Details
Company Name
Freetech Solutions
Founded
2010
Country
Argentina
Website
www.omnileads.net
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
Yes
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No