Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Understand your clientele thoroughly. Customer experience management tailored for Salesforce allows you to prioritize your customers effectively. By integrating feedback data with Salesforce information, you can achieve a comprehensive understanding of the customer experience. When feedback is housed within Salesforce, it remains up-to-date and readily usable. This enables swift responses to urgent feedback and encourages proactive adjustments within your organization that truly make a difference. Enhance your customer experience in just days rather than months. Regardless of whether you are new to Salesforce or an expert, GetFeedback simplifies the process of launching a CX initiative that suits your needs. Over 10,000 prominent brands globally trust this solution for their customer experience management needs. By making informed decisions based on real-time data, you can foster deeper customer relationships and drive business success.
Description
Within organizations, managers and leaders utilize Nu360 feedback to gain insights into their own strengths and areas for improvement. The Nu360 feedback system efficiently compiles the results and presents them in a format that aids recipients in developing a personalized growth plan. These reports enable timely, informed decisions that consider various factors such as goals, constraints, and risks, while simultaneously fostering a culture of feedback, guidance, and support among peers. The Nu360 feedback tool can be employed both prior to and following Management and Leadership Programs, as well as integrated into the performance appraisal process. As soon as all participants complete the questionnaire, a report can be generated instantaneously. This comprehensive feedback tool not only provides a holistic view of the individual but also facilitates an assessment from diverse perspectives and dimensions, ultimately contributing to a more well-rounded evaluation process. By encouraging open dialogue and constructive criticism, Nu360 helps nurture a more effective and engaged workforce.
API Access
Has API
No
API Access
Has API
No
Integrations
5X
Yes
Campaign Monitor
Yes
Echoes
Yes
Kapiche
Yes
KonnectzIT
Yes
QEval
Yes
Salesforce
Yes
Salesforce Agentforce Education
Yes
Integrations
5X
No
Campaign Monitor
No
Echoes
No
Kapiche
No
KonnectzIT
No
QEval
No
Salesforce
No
Salesforce Agentforce Education
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
SurveyMonkey
Founded
1999
Country
United States
Website
www.getfeedback.com
Vendor Details
Company Name
NuVeda
Founded
2006
Country
United States
Website
nuvedalearning.com/nu360-feedback/
Product Features
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
Yes
Product Features
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
No
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No