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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Understand your clientele thoroughly. Customer experience management tailored for Salesforce allows you to prioritize your customers effectively. By integrating feedback data with Salesforce information, you can achieve a comprehensive understanding of the customer experience. When feedback is housed within Salesforce, it remains up-to-date and readily usable. This enables swift responses to urgent feedback and encourages proactive adjustments within your organization that truly make a difference. Enhance your customer experience in just days rather than months. Regardless of whether you are new to Salesforce or an expert, GetFeedback simplifies the process of launching a CX initiative that suits your needs. Over 10,000 prominent brands globally trust this solution for their customer experience management needs. By making informed decisions based on real-time data, you can foster deeper customer relationships and drive business success.

Description

We offer a survey application that enables users to gather data effortlessly without needing an internet connection, utilizing their smartphones and tablets. Our extensive experience, combined with a broad spectrum of industry expertise, empowers us to create software solutions of varying complexity. You can rely on our dedicated team, which operates as an extension of your own team from our location, giving you the ability to maintain complete oversight of the team, set priorities, and manage the project development lifecycle. We are committed to delivering your project on time and within the designated budget, adhering to well-defined scope and specifications. The fixed price model is ideal when you have established requirements, making it particularly suited for projects that are subject to rapid changes. Under this model, we take full responsibility for managing work processes and ensuring timely delivery. We define and agree on a specific scope of work for at least two sprints, rather than the entire project, allowing for flexibility and adaptability as the project evolves. Additionally, this approach fosters a collaborative environment where both teams can engage in open communication to enhance project outcomes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

5X
Campaign Monitor
Echoes
Kapiche
KonnectzIT
QEval
Salesforce
Salesforce Education Cloud

Integrations

5X
Campaign Monitor
Echoes
Kapiche
KonnectzIT
QEval
Salesforce
Salesforce Education Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SurveyMonkey

Founded

1999

Country

United States

Website

www.getfeedback.com

Vendor Details

Company Name

Techgrains Technologies

Founded

2014

Country

India

Website

www.gosurvey.in/

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Lead Capture

Business Card / Badge Scanning
Dashboard
Data Extraction
Lead Distribution
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Online Forms

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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