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Description
Geomant enhances your current technology to elevate your customer experience significantly. By employing cloud-based solutions and ensuring seamless integrations, we maximize the capabilities of your contact center. Our robust, feature-rich cloud contact center system empowers users with comprehensive functionalities without the burden of expensive hardware or software licenses. With subscription-based pricing, you can easily adjust your licenses based on actual business needs, ensuring you never pay for more than you require. Rapid deployment in just a few hours allows you to quickly enjoy the advantages of integrating a chat solution into your setup. Additionally, we offer support for digital and social channels, in-queue and scheduled callbacks, call recording, and much more! Our solutions also include real-time and historical performance management tools for wallboards and agent desktops. Furthermore, we provide extensive contact center capabilities tailored for Microsoft Teams, ensuring a truly omnichannel experience for all users. This comprehensive approach guarantees that your team can respond effectively to customer needs across multiple platforms.
Description
About NobelBiz:
In the CCaaS industry for over 20 years, NobelBiz stands out by enhancing productivity in global contact centers. We offer a unique telecom carrier, specifically developed for call center traffic, combined with advanced omnichannel cloud contact center software, all backed by superior customer support.
About NobelBiz OMNI+:
NobelBiz OMNI+ is the ultimate CCaaS solution, rich with diverse features and integrations, designed to proficiently manage contact center operations. This all-in-one software solution provides extensive channel integrations and CRM compatibility, tailored for effective remote work. It's a comprehensive, easy-to-use software for any omnichannel contact center.
About NobelBiz Voice Carrier Network:
As a top VoIP provider, NobelBiz Voice Carrier Network is custom-designed for global contact centers. It ensures exceptional voice quality and reliable service through a wide-reaching network. Suited for both inbound and outbound needs, our network includes advanced cloud-based routing, toll-free number provisioning, and a suite of administrative tools, ensuring high-performance contact center communications.
API Access
Has API
API Access
Has API
Integrations
Microsoft Dynamics 365
Salesforce
Avaya Cloud Office
Balto
Catalyst by Zoho
Creovai
Debtmaster
Dialogflow
Dynamics 365 Customer Service
IBM Watson
Integrations
Microsoft Dynamics 365
Salesforce
Avaya Cloud Office
Balto
Catalyst by Zoho
Creovai
Debtmaster
Dialogflow
Dynamics 365 Customer Service
IBM Watson
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Geomant
Founded
1984
Country
United Kingdom
Website
www.geomant.com/end-user-solutions/contact-center-from-the-cloud
Vendor Details
Company Name
NobelBiz
Founded
2005
Country
United States
Website
nobelbiz.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management