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Average Ratings 10 Ratings

Total
ease
features
design
support

Description

Solutions for real-time and historical performance management tailored for wallboards and agent desktops are essential. By transforming data into actionable insights, call centers can significantly improve their efficiency. It is crucial to optimize workforce management, ensuring that agents are well-informed and capable of self-managing their tasks. This approach not only enhances the customer experience but also provides real-time performance metrics to adapt to shifting demands. Ensuring that all team members remain aligned fosters a collaborative atmosphere focused on delivering exceptional service to customers. A cohesive agent experience is vital, whether employees are working remotely or on-site. Achieve your operational goals effectively! Geomant Wallboard solutions are capable of aggregating and showcasing data from a multitude of sources. With certified connectors and a wealth of experience with various CRM platforms, we streamline processes for every stakeholder involved. Provide decision-makers with essential metrics across diverse platforms, presenting a comprehensive overview of operations. Additionally, equip your management team with mobile access to effortlessly monitor business health from anywhere, ensuring they remain connected and informed at all times. This level of accessibility transforms how management engages with their teams and drives overall performance.

Description

Wallboard allows you to build digital signage content and solutions that meet your unique needs. With built-in content creation tools, it is as easy as building your own presentation from the cloud. Build a digital menu board integrated with your point-of-sale system, an interactive in-store screen experience for retail, corporate communication screens for employee engagement, or anything else you can imageine.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Avaya Cloud Office Yes 
Google No 
IBM Watson Yes 
Inova Yes 
LUIS Yes 
Microsoft 365 No 
Microsoft Authenticator No 
Microsoft Dynamics 365 Yes 
Microsoft Teams Yes 
Salesforce Yes 
ServiceNow Yes 
Skype Yes 
Zultys Integrated Contact Center (ICC) No 

Integrations

Avaya Cloud Office No 
Google Yes 
IBM Watson No 
Inova No 
LUIS No 
Microsoft 365 Yes 
Microsoft Authenticator Yes 
Microsoft Dynamics 365 No 
Microsoft Teams No 
Salesforce No 
ServiceNow No 
Skype No 
Zultys Integrated Contact Center (ICC) Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Geomant

Founded

1984

Country

United Kingdom

Website

www.geomant.com/end-user-solutions/wallboards-for-contact-centers

Vendor Details

Company Name

Wallboard

Founded

2012

Country

United States

Website

wallboard.us

Product Features

Digital Signage

Automatic Player Updates No 
Content Scheduling No 
Media Library No 
Multi-Screen Support No 
Remote Deployment No 
Remote Display Management No 
Visual Editor No 

Product Features

Content Management

Audio Content Yes 
Customizable Templates Yes 
Document Indexing No 
E-forms No 
Full Text Search No 
Image Editor Yes 
SEO Management No 
Text Editor Yes 
Version Control Yes 
Video Content Yes 
Website Management Yes 

Digital Signage

Automatic Player Updates Yes 
Content Scheduling Yes 
Media Library Yes 
Multi-Screen Support Yes 
Remote Deployment Yes 
Remote Display Management Yes 
Visual Editor Yes 

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