Average Ratings 0 Ratings
Average Ratings 5 Ratings
Description
Solutions for real-time and historical performance management tailored for wallboards and agent desktops are essential. By transforming data into actionable insights, call centers can significantly improve their efficiency. It is crucial to optimize workforce management, ensuring that agents are well-informed and capable of self-managing their tasks. This approach not only enhances the customer experience but also provides real-time performance metrics to adapt to shifting demands. Ensuring that all team members remain aligned fosters a collaborative atmosphere focused on delivering exceptional service to customers. A cohesive agent experience is vital, whether employees are working remotely or on-site. Achieve your operational goals effectively! Geomant Wallboard solutions are capable of aggregating and showcasing data from a multitude of sources. With certified connectors and a wealth of experience with various CRM platforms, we streamline processes for every stakeholder involved. Provide decision-makers with essential metrics across diverse platforms, presenting a comprehensive overview of operations. Additionally, equip your management team with mobile access to effortlessly monitor business health from anywhere, ensuring they remain connected and informed at all times. This level of accessibility transforms how management engages with their teams and drives overall performance.
Description
Automotive software made for dealerships…
Meet Volie. The #1 BDC Engine that allows you to rethink the way you manage customer communications for sales and service BDC’s. The only BDC platform made specifically for automotive. Volie provides the 3 things your BDC needs to be profitable all in one place: Data Management, Campaign Management and Communication Management. Our mission is to deliver software people love to use that makes it easy to communicate with their customers. In addition to having great software, our customer success team helps make it easy to use. Our dedicated account manager will be there every day to help your business prosper.
API Access
Has API
No
API Access
Has API
Yes
Integrations
AlertMiner
No
Avaya Cloud Office
Yes
CDK Global
No
DriveCentric
No
IBM Watson
Yes
Inova
Yes
LUIS
Yes
Microsoft Dynamics 365
Yes
Microsoft Teams
Yes
ProMax Unlimited
No
Integrations
AlertMiner
Yes
Avaya Cloud Office
No
CDK Global
Yes
DriveCentric
Yes
IBM Watson
No
Inova
No
LUIS
No
Microsoft Dynamics 365
No
Microsoft Teams
No
ProMax Unlimited
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Volie’s pricing is tailored based on your setup—whether you're a single-store operation, have a centralized BDC, or run separate sales and service BDCs. We offer flexible plans tailored to your needs, with volume discounts available for multiple stores.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Geomant
Founded
1984
Country
United Kingdom
Website
www.geomant.com/end-user-solutions/wallboards-for-contact-centers
Vendor Details
Company Name
Volie
Founded
2017
Country
United States
Website
www.volie.com
Product Features
Digital Signage
Automatic Player Updates
No
Content Scheduling
No
Media Library
No
Multi-Screen Support
No
Remote Deployment
No
Remote Display Management
No
Visual Editor
No
Product Features
Auto Dealer
Accounting
No
Buy-Here-Pay-Here
No
Collections Management
No
Contact Database
No
Customer Database
No
Document Management
No
F&I Management
No
Financing Management
No
Form Printing
No
Inventory Management
No
Lease Management
No
New Car Dealer
No
New Car Lot
No
Online Inventory
No
Parts Management
No
Sales Management
No
Service Department
No
Used Car Lot
No
Website Integration
No
Automotive CRM
Call Logging
Yes
Contact Management
Yes
Customer Support
Yes
Inventory Management
No
Lease Management
No
List Management
No
Marketing Automation
No
Product Catalog
No
Quotes / Proposals
No
Service Department Management
No
Showroom Management
No
Territory Management
No
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
No
Reporting/Analytics
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
Yes
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No